everyone gets added to my Klaviyo Profiles List but for some reason not to my Newsletter list. I already tried to turn off the opt-in feature but it didn’t work.
Does my shopify store need to be public to everyone in order to work? I’m currently in the testing phase.
Make sure in your Shopify Integration settings, you selected the right Klaviyo List you want subscribes who “Accept Marketing” to go into.
Make sure the “Collect email subscribers” option in the Integration is enabled. See here:
In Shopify, you need to make sure your subscribers are properly tagged with “Newsletter” if you’re using a 3rd Party or custom developed theme that collects emails into Shopify. It should look like this:
Make sure in your Shopify Integration settings, you selected the right Klaviyo List you want subscribes who “Accept Marketing” to go into.
Make sure the “Collect email subscribers” option in the Integration is enabled. See here:
In Shopify, you need to make sure your subscribers are properly tagged with “Newsletter” if you’re using a 3rd Party or custom developed theme that collects emails into Shopify. It should look like this:
Make sure in your Shopify Integration settings, you selected the right Klaviyo List you want subscribes who “Accept Marketing” to go into.
Make sure the “Collect email subscribers” option in the Integration is enabled. See here:
In Shopify, you need to make sure your subscribers are properly tagged with “Newsletter” if you’re using a 3rd Party or custom developed theme that collects emails into Shopify. It should look like this:
I’ll also add that changing the opt-in settings to single opt-in after someone has already subscribed, wouldn’t automatically subscribe them to the list. You would have to test a net-new profile on the sign-up form in order to submit the user to the list, or confirm your subscription for a profile that has already filled the form.
Additionally, having a non-public Shopify store will not impact the ability to submit users to a Klaviyo list, however as @retention correctly pointed out, if you are using a Shopify sign-up form, you may have to add the newsletter tag to your form. You can verify if this is correctly a part of your form by spot-checking a profile in Klaviyo and looking under the custom property Shopify Tags. If you see newsletter there it is likely a matter of confirming the subscription. I would also check your spam/junk/promotions folder for the opt-in email.
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