Profiles that get signed up to the 'Newsletter' segment not being added to 'New Subscriber' segment

Question

Emails that a sign up form acquire are being added to my NEWSLETTER segment but not my NEW SUBSCRIBERS segment. Not really sure why this is the case.

The definition for NEW SUBSCRIBERS is:

if someone is in or not in NEWSLETTER] and was added in the last 14 days AND if someone is or is not suppressed for email.

It would appear that anyone who signs up for the NEWSLETTER would instantly go into NEW SUBSCRIBERS with these rules but it’s just not happening, and thus any email flows do not start. Any ideas?

stephen.trumble · Accepted Answer

Hey @HomeTownRiotThanks for asking for help with your segment!Can you share a screenshot of the segment definitions? Based on what you share its hard to tell why your customers are not entering the segment but getting a screenshot of the definitions might help clarify why.

HomeTownRiot · Answer

Hey@HomeTownRiotThanks for asking for help with your segment!Can you share a screenshot of the segment definitions? Based on what you share its hard to tell why your customers are not entering the segment but getting a screenshot of the definitions might help clarify why.Yes, here is that screenshot. I’m noticing that these subscribers are actually being signed up but it’s taking hours for them to be segmented into NEW SUBSCRIBERS. Is this common?

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