How can we do this?
When they’ve purchased before, then they haven’t purchased in one year or more, then they returned to purchasing; so re-purchasing after more than 365 days
Re-purchasing after 365 days
Userlevel 5
+29
Hi
Thank you for your post in the Klaviyo Community.
Are you trying to set up a condition for a flow? or create a segment?
If you can please give me a little more context, then I would be happy to help 😊
Kylie
+1
I want to create a segment.
Userlevel 6
+22
Hi
Just to reiterate, you want to create a segment to show customers who have purchased at least once over all time, but have not placed an order in a year or more, and then have placed another order?
I would set it up like this:
What customer has done: Placed Order at least once more than 730 days ago
AND
What customer has done: Placed order zero times between 366-730 days ago
AND What customer has done: Placed an order at least once in the 365 days
You could change that last condition based on how recent you want their most recent order to have been.
I also always find it a good idea to include the parameter: Someone IS able to receive email marketing so you get a clean segment of people you can email.
Hope this helps,
Katherine
Reply
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentials
Log in with KlaviyoEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.