Receiving Mailchimp removal request

Hi @LM0721, welcome to the community.

Though my experience in Mailchimp is limited to mostly migrations to Klaviyo, my best understanding of what is happening is that those “Mailchimp Privacy Rights Requests” requests may have come from an automated email from Mailchimp if a user goes directly to Mailchimp to have their contact removed from all Mailchimp provided services. 

Those can trickle down to various Mailchimp “Members” that the contact may belong to (sometimes unknowingly) to different Mailchimp Member accounts.  Since you technically still have Mailchimp account, I think you get these whenever this happen.  

As for Klaviyo not getting these requests, I think that’s simply because they are two different systems and the users are requesting it from Mailchimp and not Klaviyo.

I’m not sure why a recently subscribed person would immediately want to request deletion, but just double check you still don’t have emails that are being sent out to the members.  Perhaps you have a double-optin email in Mailchimp still being sent?  Or, perhaps you have some other automated Mailchimp welcome email still enabled?  Whatever the case, it seems the users are going to Mailchimp for those data deletion requests (and not Klaviyo) because my guess is they are still getting emails from Mailchimp.

Hi @LM0721 

To echo the responses by @retention and @StefanUE

I had a Shopify client who had not used Mailchimp for a few years since moving to Klaviyo. However the Mailchimp app was still live on Shopify and so too was their their Mailchimp account. During testing email submissions, I received a double opt-in confirmation email from Mailchimp and Klaviyo. Deleting the Mailchimp/Shopify app solved that.

If a Mailchimp-branded email is being sent to your subscribers, it may spook some of them enough to request deletion. That may explain why you receive those emails occasionally when a contact subscribes via Shopify/Klaviyo.

Regards

Andy