Hello! My company has a product and service that people subscribe to. Currently, I have a segment set up so that when people subscribe to the product, they are added to our subscriber newsletter, and that is how they get important updates, such as shipping timeframes, about their subscription. If a customer cancels, I have the segment set up so that they will be removed from the list by using:
“What somebody has done > cancelled order zero times (over all time) where *Items = (name of item).”
Which I found from another helpful post on the forum. However, I do have a question and am hoping there’s a good way to tweak this for our situation. Our customers might cancel their subscription for a time but then sign up again at a later date (this is very common in my industry, and I’m talking about actual cancelling, not just a temporary pause--we offer that, too). If I have it set up as above (cancelled order zero times over all time), does that mean that if they sign back up again, they wouldn’t be added back to the list?