Question

Segment condition pulling wrong customers

  • 12 June 2021
  • 1 reply
  • 12 views

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I’m trying to create a segment for the Garden collection on my store. When I create the segment, it incorrectly classifies people that purchased a non-garden product and no one that purchased a garden product. Yes, I double checked the tags and collections on my store.


1 reply

Userlevel 2
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Hi @dsla 

 

Thanks for sharing with the community, happy to hop in here! I would suggest taking a look at this help doc regarding creating cross sell segments. I’d confirm you’re using the ordered product metric to create these segments as it’ll provide the most in depth product info for passed purchasers.

 

If you wanted to share your segment criteria with the community it may help if another community member can help as well!

 

Hope this helps

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