I changed a collection name after setting up my klaviyo segment and lost all my profiles...it went from 149 down to 6. How do I find and merge all profiles that have purchased this product line? I’ve tried a couple different ways...I’ve tried by collections which is not working because the collection title was changed...and I’ve tried by vendor which I noticed was set up in my Shopify account incorrectly so….how do I get all these profiles in one net to add them to a segment?
Best answer by david.to
Changes made within Shopify or Klaviyo are not retroactive and would only be recognized going forward since the changes were implemented. This would also apply to these purchases. Although you may have updated the collection name, this would not affect the events and data already synced to Klaviyo; in this case the Placed Order events who’ve already tracked and recorded these products under the old collection name.
With this in mind, by creating a segment which leverages the Placed Order event and utilizing the OR condition, you can capture both customers who have purchased products from this old collection and customers who have purchased products from this re-named collection under one grouping.