There seems to be a character limit when selecting Shopify properties like “Product Title” from which t run actions or create a segmentation for an audience within Klaviyo. Unfortunately, we’ve been Klaviyo members for multiple months and can’t seem to segment even one of the 40+ audiences we can verbally describe-- mostly due to this weird glitch.
For example, let’s say we want to select a single product from which to trigger an email...but the product name starts with the same naming convention and style of hundreds of other products
e.g. “Cubic Zirconia Engagement Ring- The Jessica” might be the product name
Well, in the drop-down box on Klaviyo, we can’t even find that product.
All it shows is hundreds of truncated products that only go to
“Cubic Zirconia Engagement Ring- Th” so apparently that is the character limit.
Has anyone encountered this and found a workaround?
Best answer by Taylor Tarpley
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