Shopify newsletter list does not add on klaviyo

  • 23 September 2021
  • 1 reply

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I am subscribing shopify newsletter but my emails are not add to klaviyo email list.. I done the integration part ..


Best answer by stephen.trumble 23 September 2021, 18:44

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Hey @Nazia 

The Signup Form Troubleshooting Guide will walk you through all the likely issues to test.

If your form is not submitting when you click the Submit button:

  • Verify that the list the form is connected to has not been deleted.
  • Verify that the button is a Submit button, not a Close button.
  • Check your inbox for a confirmation email. If your list is set to double opt-in, you will not be added to it until you confirm your subscription.

If people are filling out your form but not being added to your list: 

I hope this helps get you on the right track to solve why this isn’t working from you. Thank you so much for being part of the Klaviyo Community!