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Sign up opt-in emails not sending?

  • November 16, 2024
  • 2 replies
  • 17 views

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My double opt-in emails are not sending. When I untick the double opt in the email flow works okay.

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2 replies

kaila.lawrence
Community Manager
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  • Community Manager
  • 499 replies
  • November 21, 2024

Hey ​@yarnshop! Can you make sure your list settings are set to double opt-in? Settings > Consent > Double opt in


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  • Author
  • Contributor I
  • 1 reply
  • November 21, 2024

Hi,

My list settings were set to double opt in, but customers never received their opt in email and therefore I lost subscribers. I’ve had to remove the double opt in now to avoid this issue.