Subscriber from Klaviyo form is not sync into my Shopify customer/subscriber.

  • 8 April 2021
  • 2 replies

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Hi all,

I am new to use Klaviyo, I am using my test email to sign up Newsletter from Klaviyo pop up form. The email shows up on Klabiyo profile but not in Shopify customers section.

How should I set up properly?

Thank you


Best answer by Dov 8 April 2021, 17:25

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2 replies

Userlevel 3
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This article may be helps you.


Userlevel 7
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Hi @henryouyang,

Thank you for sharing your question with the Klaviyo Community. Also, thank you @forman for your reply. 

When filling a Klaviyo sign-up form, the profile will not automatically be created in Shopify. Only if the user fills a Shopify form will they be added to the Shopify. Therefore, if you want profiles who sign-up to be included in both Shopify and Klaviyo, you must use a Shopify sign-up form. New newsletter subscribers are synced in real time through your Shopify integration to Klaviyo when they fill the form. They will simply have to confirm their subscription before being added to the Klaviyo list.

Thanks and have a great day.