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Suppressed Profile

  • 21 January 2022
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Hello Community,

An email profile was manually marked to be suppressed from a specific list, however they are not unsubscribed globally. Because of that one suppression, does Klaviyo automatically exclude that profile from ALL email campaigns/ globally?

 

URGENT..

 

TY

 

 

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Best answer by Manny Singh 21 January 2022, 05:47

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Userlevel 6
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Hi Trisha, great question! I didn’t know the answer so I tried this scenario in my own account. 

 

Added an email to two lists.  Created a segment that included that email (doesn’t reference list).  Manually suppressed that email from one of the lists. Created a campaign with that segment...

 

The result: I still got the email! It seems when the difference in list-based suppression is when you do list-based sends (ie. Profile is in ___ list).

 

Hope that helps! 

 

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