Suppressed profile not uploading

Question

Hi KlaviyoI'm having problems importing suppressed profiles. When I upload a file with my suppressed profiles, it says ‘Your Suppressions list has been updated. But they don't upload or appear. However, if I try to insert an email with Add email address, it uploads correctly. What am I doing wrong?

Fario Consulting · Accepted Answer

Hi,Could you make sure your CSV has one column header labeled "email." Also, check that there's no extra formatting or unnecessary data in the file

JessFosnough · Answer

Hi ​@Maredius,In addition to ​@Fario Consulting’s suggestions, you might just need to refresh the screen after uploading the suppressions. Lately when I have uploaded a suppression list, it seems as if they are not there after receiving the success message; when I refresh the page, the addresses appear in the suppression list.Good luck!

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