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Suppressed profile not uploading

  • December 2, 2024
  • 3 replies
  • 34 views

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Hi Klaviyo

I'm having problems importing suppressed profiles. When I upload a file with my suppressed profiles, it says ‘Your Suppressions list has been updated.

 

But they don't upload or appear. However, if I try to insert an email with Add email address, it uploads correctly. What am I doing wrong?

Best answer by Fario Consulting

Hi,

Could you make sure your CSV has one column header labeled "email." Also, check that there's no extra formatting or unnecessary data in the file

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3 replies

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Hi,

Could you make sure your CSV has one column header labeled "email." Also, check that there's no extra formatting or unnecessary data in the file


JessFosnough
Expert Problem Solver IV
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  • Expert Problem Solver IV
  • 194 replies
  • December 2, 2024

Hi ​@Maredius,

In addition to ​@Fario Consulting’s suggestions, you might just need to refresh the screen after uploading the suppressions. Lately when I have uploaded a suppression list, it seems as if they are not there after receiving the success message; when I refresh the page, the addresses appear in the suppression list.

Good luck!


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  • Author
  • Contributor I
  • 1 reply
  • December 3, 2024

I copied all contacts into a new sheet, and then it worked. 

Thank for the help