Hi, klaviyo
I would like to ask why my subscriber name is wrong when we send the email to them? Her registration name is Kehui Pang. However, the email we send to them stated “Maiserah” ? May I know what happened and how to solve this?
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/9dd0a43e-7ca2-414b-9a17-b8acc9f0b46e.png)
Hi, klaviyo
I would like to ask why my subscriber name is wrong when we send the email to them? Her registration name is Kehui Pang. However, the email we send to them stated “Maiserah” ? May I know what happened and how to solve this?
Best answer by Taylor Tarpley
Hi
Thank you for your question and being a part of the the Klaviyo Community!
In order to make messages feel more personalized to customers, Klaviyo enables you to add template tags and property variables to your communications. A ‘First Name’ property is an example of a property variable, which can be ‘people’ properties because they are specific to each person’s profile. If the wrong name is popping up in the email, that could signify there might be inconsistencies in the property variable, or people variables, in the profile. It’s possible that this information, such as a first name, has been incorrectly synced to the profile via an integration. I suggest investigating whether or not the first name property is being override or updated from any integrations connected to your Klaviyo account that may be causing this inconsistency.
When you identify where the errors are coming from, I would refer to this Help Center Article, How To Import Profile Properties Using a CSV Upload, on importing the correct information into your customers profiles. This should ensure your messages contain the correct first names moving forward.
The Help Center has an awesome article regarding Template Tags and Variables I’d recommend for more insight on the matter!
Thanks for participating in our Community!
Best,
Taylor
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