Hi Sarah,
I hope you’re doing well.

What do these email addresses look like? Can you send me some examples?

Thank you,
Tom

Hi @SarahRB,

Thanks for sharing this with us and thank you @Tomb for your contribution.

@SarahRB, your best bet to stop them from subscribing is to set up Google reCAPTCHA to protect your site from spam and bots. Also, ensuring you’re using double opt-in for your Klaviyo lists.

In terms of removing them, you’ll want to create a segment based on a commonality in these bots’ information i.e. a common component of their email address like .ru. or the domain like @xyz.com

Something like the following:

Once you have the segment created, bulk-suppress these users (that will remove them from your active profile count).

After actioning the bulk suppression, I would continue to monitor the situation and contact our support team if you have further concerns on this matter.

I hope that’s helpful.