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Unable to delete profiles

  • August 13, 2024
  • 3 replies
  • 131 views

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I hope everyone is having a good week. I have been using Klaviyo for a few years now, but I am new to Klaviyo Community. I am trying to delete a couple of test profiles from my account, but I have been unable to do so. 

 

Steps Taken:

 

1- Navigate to the profile that I want to delete, and select it

2 - In the top right corner of the Klaviyo Interface, select Profile Actions > Delete Profile

 

Expected results: Profile is no longer in profiles list

Actual results: Profile is still showing in the list.

 

Has anyone else experienced this?

 

Thank you so much!

 



Solution was stated as deleting cookies. That did not work.
 

Best answer by ianvividracing

Hello!

They were not deleting when I opened multiple test profiles at once in a new tab. Once I followed the direct link (without opening a new tab) the deletion worked.

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3 replies

ArpitBanjara
Principal User I
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  • Principal User I
  • 371 replies
  • August 14, 2024

hey @ianvividracing 

that is weird, it should delete the profiles completely. 

Try to do this and let me know if this solves it.

Create a list and manually add these test profiles to this list, or import it if you have it in a csv file.

Go to settings» Other» Profile Maintenance» and select this list and click on ‘delete people’

This should hopefully delete them, if the issue still persists, I would suggest you contact Klaviyo support and they should be able to look into this in more detail.

Cheers

Arpit Banjara


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  • Author
  • Contributor I
  • 2 replies
  • Answer
  • August 14, 2024

Hello!

They were not deleting when I opened multiple test profiles at once in a new tab. Once I followed the direct link (without opening a new tab) the deletion worked.


ArpitBanjara
Principal User I
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  • Principal User I
  • 371 replies
  • August 14, 2024

Hey @ianvividracing 

Glad that it worked out for you.

Thank you for being part of Klaviyo community.

Cheers

Arpit