I had a subscriber’s email address hard bounce. Since I had been in contact with this person via emails in the past, I compared the email address from my inbox to the one in her Klaviyo profile and noticed it was misspelled. (She likely misspelled it when placing an order and didn’t realize)
I’m trying to update her email address in Klaviyo under “Contact” by hitting “edit”, entering the corrected email address, selecting “update profile”.
But the profile never updates and the misspelled version of her email address is still present.
Is there another way to go about editing the email address in a person’s profile?
Best answer by retentionView original