Hi Klaviyo Community,
As per Klaviyo’s recommandation, i suppressed unengaged profiles who did not engage with our emails for 6+ months (we’re a furniture brand).
Now my question is, was this the right thing to do? and has anybody “unsuppressed profiles” in a specific list. Ie, my main newsletter list. Does this send them back into our welcome series (which is triggered if they’re added to our main newsletter list)?
Thank you!
+25
Hey
If you unsuppress the profile, they will not trigger list or segment triggered flow twice. In other words, Klaviyo will not trigger them for a flow they have already been in!
Just a side note to keep in mind- You are able to manually unsuppress the profiles if you were the one who suppressed them. However if a profile unsubscribed on their own and then you were to unsuppress them without their consent this would not be ok
I hope this helps,
Thanks,
Arpit Banjara
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