We are seeing “Viewed Product” tracked in the activity log, complete with URL, ProductID, Name, and so on. However, when creating a segment to try to isolate users who have viewed a specific product, the segment returns null. I am able to find a user (or group of users) who fit the parameters in the activity feed, but the segment does not include them.
Segment setup is super simple:
Best answer by cfenView original
Have you recently updated the product catalog for this metric triggered segment? If you updated the catalog after the segment was set to live, you may need to re-sync the catalog to your Klaviyo account for it to start populating the segment. Also what integration are you using?
That is fantastic news!! I am so glad you were able to solve this!! For those in the community reading this, the guide to integrating viewed product tracking has the code snippet and where to install it your custom ecommerce page settings.
Thank you so much for being part of the Klaviyo Community!