When importing contacts into Klaviyo via CSV import, is it possible to skip contacts that already exist instead of overwriting their data?
It seems the only option at the moment if contacts already exist in Klaviyo is that any mapped fields will be overwritten my new data from the CSV file.
Is there any option to skip/exclude contacts that already exist without having to mash the list in advance in Excel?
Best answer by ebusiness pros
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+36
Hi
You only have the option to exclude fields during import by unchecking/not checking the import buttons (see below). It will have to be an Excel manipulation prior to import if you want to exclude entire records from your .csv.
Regards
Andy
+24
Hi
This is a great question, and it’s a feature I’ve also thought would be helpful to have.
That said,
Warmly,
Gabrielle
Klaviyo Champion & Marketing Lead at ebusiness pros
+60
Hey
Great points!
David
Use case would be when doing a regular import of new subscribers from another system and you only want to import the delta (ie new subscribers).
Currently they data for existing subscribers will always be overwritten (custom fields for example) which you may not want.
+24
Thanks
Second use case might be when we’re updating/ or bulk populating an existing custom profile property while creating a new custom profile property in the same CSV file.
That said, there are also instances where information like email deliverability status as identified by a tool like Emailable, or a customer’s address, would need to be updated with the most current version as part of a CSV import. So it would most likely need to be a feature we can turn on when we want it, but otherwise it’s turned off by default.
+60
Thanks for sharing those use cases
I’ll be sure to pass those along to our team to consider!
David
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