I cant figure out how to manage new emails not ending up where I want them to.
Buyers of products ends up in profiles where I can not do anything with them, or can I?
Created a list for new emails to drop in and a exit intent popup and noticed that some emails still ends up in profiles rather than the list… how can that be if the setting is made to push them to the list?
How to transfer all emails from profiles to a list for further campaigns?
Example:
as you can see there should be 15 people in the list already but there are only 5 and all of them are buyers, not just those who entered email in popup.
Thank You, I would really appreciate your help.
Best answer by Paul S
@losmados1, here are two articles that you may find useful when it comes to understanding the breakdown of people added to a list by opting in, or people who come in through your ecomm integration and are added as profiles. All members of a list will be in your profiles either active or suppressed:
@losmados1 Klaviyo's big list is profiles. this is where everyone you add through any integration or form get's added to. Besides this the can also get added to lists (also through integrations, shopify, popup tools, typeform, zapier...)
A reason for people to end up in the profiles but not in a list is
Integrations that don't add people to a list
i.e. Shopify syncs all customers to Klaviyo, if they don't check “subscribe to list” in the checkout they won't get added to a list
People that signup using a klaviyo form but don't confirm their subscription also live in the profile list and not on a other list.
If you’re completely new to email deliverability then I suggest doing some learning on the subject. There’s a lot of reasons why emails go to spam but the main point is that you’ll want to follow the best practices detailed here (by sending to engaged segments).
@losmados1, here are two articles that you may find useful when it comes to understanding the breakdown of people added to a list by opting in, or people who come in through your ecomm integration and are added as profiles. All members of a list will be in your profiles either active or suppressed:
By clicking “Accept All Cookies,” you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
Privacy Preference Center
Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies
Site Analytics
Your Privacy
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Privacy Notice
Strictly Necessary Cookies
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Site Analytics
These cookies record your visit to our website, and are used to track your visit including information such as: web page interactions (clicks, hovers, focus, mouse movements, browsing, zooms and other interactions), referring web page/source through which you accessed the Sites, heatmaps and scrolls, screen resolution, ISP, and statistics associated with the interaction between device or browser and the Sites. If you are accessing our Services with a European IP address, you have been asked to consent to the use of these cookies (you are free to deny your consent).