We are new to klaviyo and i’ve just set up my first newsletter which is linked to a segment list. the newsletter is meant for new subscribers so we can build a customer base.
We’ve linked our klaviyo newsletter with our shopify shop. We’ve noticed when testing the link, only non-gmail users can succesfully sign-up. If we try to sign up with a gmail account, we do not get a success message and the user is not subscribed.. how can we fix this?
Best answer by chloe.strangeView original
Thanks for reaching out in Community! I’m sorry you’re not getting the responses you were expecting from your gmail customers. This is a common topic in Community, and does not have a straight forward answer. David goes through a number of different scenarios that could be occurring in his response below:
After going through some of those troubleshooting steps, please do follow up if you have other questions!