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Why is Data not showing in my Analytics Tab?

  • 27 October 2021
  • 1 reply
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Please can someone advise how we can get support from Klaviyo? Since yesterday I am having issue viewing our Analytics.. No data’s showing.. 

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Best answer by Taylor Tarpley 27 October 2021, 16:54

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Hi @ASew

 

Welcome to the Community! Sorry to hear you’re experiencing issues! 

 

Do you mind sharing a bit more about the problem you’re experiencing? Which section of the the Analytics tab are you seeing show no data?  Have you tried the following steps in troubleshooting this process? 

  • clearing cache and cookies
  • removing add blockers / whitelisting Klaviyo
  • logging into a new browser
  • logging out and logging back in again
  • logging in via Incognito window

 

I can see that you have posted in this topic as well - another option listed in that topic was updating their system as they had not updated in a long time. 

 

Finally, if you can also   submit a support ticket  as they can do a deep dive into your account if you would like additional help. The button ‘support’ should be at the top menu bar in your account. 

 

Thank you for sharing your question in the Community!

-Taylor 

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