Hi @eCommetry first thought is does the segment account for subscribers who do not fill out the quiz? If so perhaps you could send along some screenshots of the segment(s) and welcome flow?

Hi @Brett_Gatsby. No. My quiz has 4 different outcomes and I created a segment for each outcome, I’m not including subscribers who don’t fill out the quiz.

@eCommetry got it, so could that explain the discrepancy. If I understand correctly, you wrote:

“the segment has a smaller number of subscribers than those going through the different paths in my Welcome Series”

Is everyone going through your welcome series, but only people who answer the quiz go into the sub segments? Maybe I’m not following the conditional logic though. Could you provide some screenshots?

Hi @Brett_Gatsby, I managed to figure out the issue. My client had two separate names for each of the quiz results, and I had only filtered one of them. I’ve now both of them filtered each quiz. Thanks for your help.

@eCommetry wonderful! Thanks for letting me know :)