Why is my shopify tags segment taking a long time to upload?

  • 4 October 2022
  • 1 reply

Userlevel 2
Badge +5

When creating a dynamic segment where Properties about someone is a Shopify Tag….I updated a customer tag with the corresponding tag and it took literally 30-minutes to update? 

Is this normal? I thought updates were instant?

Just for reference, when I update the customer tag on Shopify and refresh the users profile, I can see the Shopify Tag Custom Properties updated pretty fast, but the Segment itself is still slow.


Best answer by Taylor Tarpley 5 October 2022, 22:47

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1 reply

Userlevel 7
Badge +60

Hi @jmacman


Thanks for sharing your question with us! 


Typically, our segments update as close to real time as possible. However if there is a high-volume update across our customer base, it could be delayed more then normal. For instance, in these cases manually updating a segment could take up to 15 minutes to update,  as mentioned in our help center documentation.. So i won’t be too alarmed that it might take 30 minutes, however, if you notice this time continuing to increase or not updating at all, I would contact our awesome support team to investigate this further for you.


Thanks for participating in the Community!