Hello - I’m new to Klaviyo and set up a welcome email. I found that if users subscribe to my newsletter on my shopify site, they don’t get added to the newsletter list in klaviyo and don’t get a welcome email. I wen’t through and manually tagged all existing subscribers in shopify with the “newsletter” tag which finally put them on the newsletter list, but RESENT a welcome email to all current subscribers - from months ago.
This is infuriating as now I have to send out another email to explain the error and risk unsubscribes. Why would the system welcome subscribers that are legacy??
Best answer by Taylor TarpleyView original