Hi, will a customer registration through the Account/Register form on Shopify unsuppress a profile?
We had a customer who was suppressed and signed up to create an account on our site and they didn’t get an email for a special product drop. Looked at their profile and saw their account was still suppressed. Not sure if I need to change a setting or if it’s not possible.
According to this help article it says a supported 3rd party form will unsuppress it, but not sure if the Account/Registor form in Shopify counts as that.
It is important to note that an unsubscribed, and thus suppressed, profile will need to resubscribe either via a Klaviyo form or supported 3rd-party form to be unsuppressed. If you manually upload their profile information again or they resubscribe to a list via another source, such as a Facebook lead ad or some 3rd-party form tools, they will not be marked as unsuppressed in Klaviyo and you will not be able to email them.
Best answer by David ToView original