Product Update: Shopify Consent at Checkout

This is awesome! I haven’t tried it out yet, but thought I would ask.  We collect phone numbers as a mandatory field at checkout.  If they click consent to SMS, will they need to add their phone number again? Or is there a way to auto populate that field if they submitted a phone number?

Hey @Mailbox Manny,

Great question!

Despite already having a phone number field present in your contact information section of the checkout page, upon selecting the SMS opt-in checkbox, users will be prompted to enter their desired SMS consent phone number again. This is because we can’t assume the customer wants to opt-in with the number provided as part of their order.

This additional step is to ensure that your customers are providing SMS consent for a mobile phone number that they want to receive SMS details pertaining to marketing materials. Customers may want to associate their orders with a variety of phone numbers such as their landline or their work phone number which they may not want to or are unable to provide SMS consent for. 

I would also suggest reaching out to Shopify for more details surrounding a method to change or implement a method to auto-populate the default phone number field to coincide with the SMS consent collection function.

Thanks for being a part of the Klaviyo Community!

David

Hey @anthonydelpizzo 

Thanks for sharing this announcement. I’m an intern at a reputed Shopify marketplace app development company. I always look for these types of important news and announcements.