Connect with Klaviyo

Badge Requirements for the CommunityNews

Hi there, Klaviyo Community! Badges in the Klaviyo Community are awarded to our members to recognize your contributions to the Community, and showcase your level of expertise in the community forum.To see the badges you’ve earned, log into your Community account, click on your profile picture in the top right-hand corner, and click “My Profile”. List of Badges + Requirements User Activity Badges:First Post 1 Topic Created Active User 5 Contributions made to the Community Power User 15 Contributions made to the Community Innovator 10 answers given in the Community Helping Hand 20 answers given in the Community Engagement Badges Based on Product Area: Industry Specialist 5 (10, 15, 20, 50) Topics Created in the Klaviyo Commons Section Product Specialist 5 (10, 15, 20, 50) Answers Given in the Questions section Admired Admin 5 (10, 15, 20, 50) Answers Given in the Accounts and Settings section Smart Sender 5 (10, 15, 20, 50) Answers Given in the Campaigns and Flows section. People Perso

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3 years ago

isabelyapCommunity Manager

Updates to starred segment functionality

Starting November 5, we will be updating the definition of starred segments so that any starred segment that exceeds 365 days without qualifying usage will be archived. This is to ensure that segment processing continues to run as effectively as possible for all accounts, while keeping accounts from maintaining too many unused segments. How do I ensure my starred segments won’t be affected by this change?To ensure that your starred segment won’t be archived, you can take any of the following actions before November 4:Use the segment in a campaign (by selecting the segment in the recipient list or exclusion list) Use the segment a segment-triggered flow Use in a form (audience targeting) Use in an ad sync operation Use the public API endpoints for segment/list membership Export segment memberships Run the segment performance report Update the segment name Update the segment definition Click open and view the segment in the UI Star/Unstar the segment in the UI View the segment growth rep

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14 hours ago

GabbyEspositoCommunity Manager

Introducing K:Service - Customer Hub, Customer Agent, Helpdesk

Here is a roundup of the K:Service GA announcement from K:BOS. Learn about Customer Hub, Customer Agent, and Helpdesk and how to get started. Running support as a growing brand isn’t easy. Customers expect fast, helpful answers, but small teams can only do so much. That’s why Klaviyo built K:Service, a set of tools that make it easier for you to take care of your customers without burning out your team. Klaviyo’s been rolling some of these tools out gradually, and now they’re available for everyone. Here’s what you can do with them:Customer HubCustomer Hub is a place where your shoppers can help themselves. Instead of waiting on a reply, they can:Check orders, returns, and reorders right away. Find answers without opening a ticket. Get personalized recommendations when they’re ready to shop again.Learn more about getting started here.Customer AgentA digital teammate which can:Answer common questions instantly (“Where’s my order?” is the most popular one). Suggest the right products bas

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1 day ago

ashley_mcdermottCustomer Ed.

🚨Calling all Klaviyo reviews users: grow your strategy with custom questions

This just in: Klaviyo Academy dropped a new course all about reviews! Enroll in Improve your Klaviyo reviews strategy with custom questions and follow along at your own pace. You will learn how to build custom review questions that align with your unique brand, products, and customer-base. That way you can ask the questions you care about (e.g., how would you describe your By the end of the course, you’ll be able to:Collect new customer data with custom review questions. Segment reviewers based on their responses. Split their flows into unique messaging pathways. Target reviews segments with omni-channel campaigns.Note: In order for this course to be useful, you should already have reviews set up in Klaviyo. Don’t know how to do that? Learn how to get started.📣We want to hear from you! 📣Let us know what custom question you’d like to ask customers, or a specific strategy you’ve employed that has worked well! For instance, if you’re a hair-care brand, you may want to test questions lik

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1 day ago

MelodyKlaviyo Employee

Recap discussion: Live Office Hours - mit dem Klaviyo team

Während unserer Live Office Hours steht dir das Klaviyo Team live zur Seite, um all deine Fragen zu beantworten.Wir geben dir strategische Tipps und zeigen dir direkt in unserem Demo-Account, wie du Klaviyo optimal nutzen kannst. Du kannst so oft vorbeikommen, wie du magst!Egal ob du neu bei Klaviyo bist und Unterstützung suchst oder dich gerade auf die Feiertagssaison vorbereitest, schnapp dir einen Platz in unseren Office Hours und lass dir von uns helfen, deine Strategie zu perfektionieren. In jeder Session zeigen wir dir live, wie du Klaviyo clever nutzt, verweisen dich auf hilfreiche Ressourcen und beantworten so viele Fragen wie möglich.👉 Schau dir eine vergangene Office Hour an – die Aufzeichnung findest du unten, sobald sie verfügbar ist. Nützliche RessourcenGerade erst gestartet?Dann wirf unbedingt einen Blick in unseren Onboarding Hub! Dort findest du alle Guides, Trainings und Kurse, die dir den Einstieg erleichtern.Mehr lernen & vertiefen: Besuche die Klaviyo Academy

2 days ago

Vivian.AsonyeCommunity Manager

Recap discussion: [Strategy session] Understand the marketing funnel

Welcome! This post contains resources related to our live training [Strategy session] Understand the marketing funnel. Whether you attended the training live or you’re simply interested in the topic, you’ve come to the right place! Session recordingIn this session, we anlayzed the marketing funnel and provided a framework for how to optimize your funnel in 3 easy steps. If you’re looking for the link to the workbook we used in the session: Link to workbookHere are some links to where you’ll find your metrics by e-commerce platform, and benchmarks if they have them:KPIs & benchmarking - Shopify KPIs - WooCommerce KPIs - BigCommerceHere are some helpful resources for beginners on how to execute some of the strategies we talked about today:Semrush blog on SEO basics Conversion hacks by Neil Patel Klaviyo blog on ecommerce reviewsAnd reminders of some of the free tools that can help youGoogle Analytics (measure your funnel-stage KPIs and benchmark against similar businesses) Google K

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7 days ago

GabbyEspositoCommunity Manager

Service AMA: Answers from the product experts

Looking for general guidance on getting started, setting up, or trouble-shooting Customer Hub, Customer Agent, or Helpdesk? Struggling to scale, globalize or customize Customer Hub? Want to know how to configure Customer Agent for your specific needs? Wondering what platforms Helpdesk integrates with or how it might fit in existing separate CX - marketing work-streams? You’re in the right place. From October 13-20, our Klaviyo Service product experts, including the Head of Product Grant Deken, as well as product managers Paul and Tanner, will be answering your questions directly. Drop your questions in this thread any time during the AMA window, and they’ll respond by Monday, October 20.Let’s get your service strategy smooth, scalable, and streamlined for the peak season ahead.The AMA is open! Post your questions below.

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13 days ago

SeverineCommunity Manager

Zusammenfassung: [Strategy session] Mehr Umsatz durch WhatsApp-Marketing

Dieser Beitrag enthält Ressourcen rund um unser Live-Training: [Strategy session] Mehr Umsatz durch WhatsApp-Marketing. Du kannst dir die Aufzeichnung der letzten Session unten ansehen (sobald verfügbar):Möchtest du mehr erfahren? Dann empfehlen wir diese Ressourcen:Help-Center-Artikel:Wie man eine Telefonnummer für WhatsApp bekommt Verifizieren deines WhatsApp Business-Kontos Wie man eine Liste mit WhatsApp-Kontakten hochlädt So verbindest du dein WhatsApp Business-Konto mit Klaviyo Die WhatsApp-Zustimmungserfassung verstehen Wie man eine WhatsApp-Vorlage erstellt Wie man WhatsApp zu einem Flow hinzufügt Über die Zustellbarkeit von WhatsApp Wie man WhatsApp-Unterhaltungen verlängert Die WhatsApp-Abrechnung in Klaviyo verstehen Academy-Kurs: Best practices for getting started with WhatsApp Benötigst du Hilfe? Poste deine Fragen unten oder wende dich zur Fehlerbehebung an unser Support-Team. Du kannst auch in unserem Agency-Partner-Verzeichnis stöbern, wenn du Hilfe bezüglich Strategie

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SeverineCommunity Manager

Riepilogo della discussione: [Strategy Session] Aumentare le entrate potenziando il tuo marketing con WhatsApp

In questo post trovi risorse relative al nostro corso di formazione dal vivo [Strategy Session] Aumentare le entrate potenziando il tuo marketing con WhatsApp. Potrai guardare qui di seguito la registrazione dell'ultima sessione non appena sarà disponibile:   Vuoi approfondire l'argomento? Dai un'occhiata a queste risorse:Articoli del Centro assistenza:  Come ottenere un numero di telefono per WhatsApp Verifica il tuo account WhatsApp Business Come caricare un elenco di contatti WhatsApp Come collegare il tuo account WhatsApp Business a Klaviyo Capire la raccolta del consenso di WhatsApp Come creare un modello di WhatsApp Come aggiungere WhatsApp a un flusso Informazioni sulla deliverability di WhatsApp Come estendere le conversazioni di WhatsApp Capire la fatturazione di WhatsApp in Klaviyo Corso dell'Academy: Best practices for getting started with WhatsAppServe una mano? Scrivi le tue domande qui di seguito o contatta il team di assistenza per ricevere supporto tecnico. Se hai biso

chanel.phelpsKlaviyo Employee

Recap discussion: [Strategy session] Last minute BFCM tactics and to-dos

This post contain resources related to our live training [Strategy session] Last-minute BFCM tactics and to-dos. Whether you attended the training live or you’re simply interested in the topic, you’ve come to the right place!Download the Last-minute tactics and to-dos for checklist now! Session recordingIn this session, we provided a checklist to ensure everything in your Klaviyo account is ready for a successful BFCM (deliverability, acquisition, flows, campaigns). Useful linksThe ultimate last-minute BFCM checklist (Klaviyo blog) BFCM Hub (your one-stop-shop for strategies, live trainings, courses, and help articles that will help you get prepped for Black Friday Cyber Monday) [Office hours] Ask your questions to Klaviyo experts Your data-backed BFCM toolkit for 2025 11 digital BFCM tactics we already know customers love--Need help? Thread your questions below, or contact our Support team for technical troubleshooting. You can also browse our Agency Partner Directory if you need h

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asked in Live training recordings

anna.verlezzaKlaviyo Employee

Recap discussion: [Strategy session] Boost revenue with WhatsApp in your marketing mix

This post contains resources related to our live training [Strategy session] Boost revenue with WhatsApp in your marketing mix. You can watch the recording of the last session (once it is available) below: Want to learn more? Check these resources:Downloadable handout: https://klaviyogrowth.com/3ISKQfo Help Center articles: How to get a phone number for WhatsApp Verify your WhatsApp Business account How to upload a list of WhatsApp contacts How to connect your WhatsApp Business account to Klaviyo Understanding WhatsApp consent collection How to create a WhatsApp template How to add WhatsApp to a flow About WhatsApp deliverability How to extend WhatsApp conversations Understand WhatsApp billing in KlaviyoAcademy course:Best practices for getting started with WhatsApp --Need help? Thread your questions below, or contact our Support team for technical troubleshooting. You can also browse our Agency Partner Directory if you need help on strategy or execution.

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Emily SheaKlaviyo Employee

Recap discussion: Craft BFCM offers that convert ft. Kulani Kinis

This post contain resources related to our live training [Strategy session] Craft BFCM offers that convert ft. Kulani Kinis. Whether you attended the training live or you’re simply interested in the topic, you’ve come to the right place! We were joined by Jemma Sears, Digital Marketing Manager at Kulani Kinis and Klaviyo Champion, to learn all of her tips and tricks. In this session, we covered: How to determine your offer strategy Offers strategies for different businesses Live Q&A with Kulani Kinis to learn how they succeed You can watch the replay of this training below: While this training focused primarily on the above, we understand you may need some additional help executing on these ideas. Here are some additional resources to help you along the journey!Want to learn more?Check out the BFCM Hub for all things Black Friday Cyber Monday! Attend [Interactive Workshop] Build Your BFCM Audiences in Klaviyo Check our playbook Reflect on your BFCM performanceAdditional help

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15 days ago

Umiksmart-UUUContributor I

asked in Live training recordings

Super Urgent – Klaviyo Form Only Shows in Incognito, Need Help!

Hi everyone,I’m building a webpage and using Klaviyo’s embedded form. However, the form does not show up when I open the page normally—it only appears in incognito mode.Has anyone encountered this issue? Any suggestions would be greatly appreciated!Thanks in advance!

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15 days ago

AHilbertCommunity Manager

Unlock personalization with Typeform Quizzes + Klaviyo Flows

I am excited to share a new way to turn customer insights into action. With Typeform Product Quizzes and Klaviyo Flows, brands can capture zero-party data—information customers choose to share—and use it to power personalized marketing at scale. Quiz responses sync instantly into Klaviyo profiles, allowing you to trigger tailored flows, product recommendations, and segmented campaigns in real time. This integration helps brands move from guessing to asking, building stronger, more authentic relationships that drive engagement and retention.Discover how brands are using Typeform + Klaviyo to deliver experiences customers actually want.Learn more

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16 days ago

anna.verlezzaKlaviyo Employee

Recapitulación: [Strategy session] Aumenta tus ingresos con WhatsApp en tu estrategia de marketing

Este post contiene todos los recursos relacionados con nuestra formación: Aumenta tus ingresos con WhatsApp en tu estrategia de marketing. Te puedes registrar aquí para la próxima formación el 14 de octubre. La grabación de la última sesión (una vez disponible) estará a continuación. Recursos de aprendizaje adicionales:Folleto descargableHelp Center artículos: Cómo crear una plantilla de WhatsApp Cómo migrar de otro proveedor de soluciones de WhatsApp Business a Klaviyo Cómo crear una automatización de WhatsApp Cómo ampliar las conversaciones de WhatsApp Comprender la facturación de WhatsApp en Klaviyo Acerca de la capacidad de entrega de WhatsAppCurso de Academy:Best practices for getting started with WhatsApp ¿Necesitas ayuda? Plantee sus preguntas a continuación o póngase en contacto con nuestro equipo de asistencia para la resolución de problemas técnicos.

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24 days ago

stephen.trumbleKlaviyo Alum

BFCM Challenge 2024: The winners!

🚨The Klaviyo Community is buzzing with creativity, and we’re thrilled to celebrate the incredible efforts of everyone who participated in our 2024 Black Friday Cyber Monday challenges. Each challenge showcased your innovation, collaboration, and drive to elevate your marketing game. We are incredibly grateful for every idea that was submitted. 🚨 Without further ado, let’s give a huge round of applause to the winners! 🏆✨ Be sure to check out all of their amazing contributions. 🏆 Implement omnichannel strategies winner: @kimm 🏆 Utilize new features winner: @natalieH24 🏆Increase conversions winner: @HouseOfHuntington 🏆 Grow your list winner: @SarahMarie Each winner will receive a $150 gift card from one of our Klaviyo customers: Marine Layer, DKNY or Dermalogica. 📢 Winners: Check your inbox for details on your prize, and don’t forget to share your success with the community!A massive thank-you to EVERYONE who participated. Your energy and insights have been inspiring! Keep t

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25 days ago

GabbyEspositoCommunity Manager

Product updates from Q3 2025 (What's New recap)

The past quarter has been packed with product releases and it can be hard to keep up. Here’s a straightforward recap of what shipped in Q3 2025, including the updates people have asked for most often, and the rest of the improvements that might help you get more out of Klaviyo. HighlightsThese releases are huge for Klaviyo, but also a huge win for users because some were fast-tracked or born out of customer feedback, support tickets, and search data – features many of you flagged as pain points or top-of-list requests.AI-powered Helpdesk (Sep 25): A workspace that gives faster, more accurate resolutions while surfacing upsell opportunities. Built to reduce the back-and-forth in customer support. Customer Agent (Sep 24): A 24/7 AI assistant that can answer FAQs, recommend products, update orders and returns, and hand off to your team with context intact. Omnichannel Campaign Builder (Sep 23): One of the biggest asks—finally, you can plan and send coordinated campaigns across email,

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29 days ago

ashley_mcdermottCustomer Ed.

Take the NEW digital marketing certificate 🚀

Exciting news for our Community members! We're thrilled to announce the launch of our brand-new Digital marketing certificate.This certificate will equip you with essential skills and knowledge to thrive in today's dynamic digital landscape. Whether you're looking to start a new career in marketing, enhance your current strategy, or simply understand the fundamentals, this program is for you!What you'll learn:Search engine optimization (SEO) Paid advertising (PPC) Organic social media Omnichannel content marketing Website and product page design Analytics and reporting …And so much more!Find out more and enroll today.We can’t wait to see you grow!

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29 days ago

GabbyEspositoCommunity Manager

What is K:AI? Klaviyo AI explained

Klaviyo AI or K:AI is Klaviyo’s built-in AI layer that powers agents, personalization, and automation across marketing and customer service workflows, all using your brand’s own data. It’s meant to let you take the lead while the AI handles repetitive tasks in the background.Marketing AgentLaunch-ready campaigns, flows, and forms – you just enter your site info and it gets to work. It continues generating strategic creative ideas, optimizing performance, and helping you scale without manually supervising every step. Learn more about Marketing Agent here.Customer AgentA 24/7 conversational assistant for your shoppers, answering questions, recommending products, resolving basic support issues. Seamless handoffs to your live support team (with full context) when needed. Works across multiple channels: web chat, SMS, email (beta), and more. Learn more about Customer Agent here.AI-powered personalization everywhereOver 40 AI features are already built into Klaviyo’s B2C CRM — from smarte

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danielle.garlandKlaviyo Employee

Recap discussion: [Interactive Workshop] Build an omnichannel campaign

Whether you joined the workshop live or are catching up now, this post has the session recording and all the key takeaways.In this session, we:Defined and refined campaign audiences to ensure messaging reaches the right people Built the first email directly in the campaign canvas using Klaviyo’s omnichannel campaign builder Added additional messages across channels to expand the reach of the campaign Explored campaign analytics for measuring performance across channels You can find a replay of the session below: Key takeaways:Centralized data is the foundation: Klaviyo makes it possible to unify messaging across channels by leveraging shared customer data Start with your audience: Carefully defining audiences ensures relevance and personalization. The campaign builder is your hub: Use one visual canvas to plan, send, and analyze campaigns across channels. Analytics matter: Look at performance both at the individual message and campaign level to refine strategy. Best practices: Match t

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GabbyEspositoCommunity Manager

Get BFCM-ready - Ask a Klaviyo CSM anything

Post your question as a reply to this thread anytime between now and Monday, 9/22. Our CSMs will answer you directly below. The busiest time of the year is almost here — are you ready? We have some dedicated heroes to help make sure you are.From product optimization to growth strategies and BFCM prep, our CSMs are here to help you make the most of the season ahead.September 15–22, you’ll have the opportunity to ask your questions directly to Klaviyo experts: Dieliya Diop, CSM (EMEA), Dennys Hernandez, CSM (AMER), and Julie Epshteyn, CSM (APAC).This is your chance to get practical, expert-backed guidance tailored to your business, learn from other Community members’ questions and experiences, and build confidence heading into the busiest months of the year.Unlike traditional support, the AMA is open to everyone, whether you’re a solo entrepreneur, a partner/agency serving multiple brands, SMB, etc. By participating, you’ll not only get answers to your own questions but also help create

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asked in Live training recordings

juziContributor I

Is there a limit on the number of update items for the catalog category interface project?

Is there a limit on the number of update items for the catalog category interface?For example, how many items are supported under a category?

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jenny.clarkKlaviyo Employee

New course: Enhance restaurant guest relationships

Ready to take your restaurant marketing to the next level? Take our new course, Enhance restaurant guest relationships, today! This course is perfect for customers in the restaurant industry looking to better engage and retain their guests. It covers restaurant-specific use cases for driving online orders and more on-premise foot traffic. By the end of this resource, you will be able to:Integrate your tech stack with Klaviyo. Grow your marketing list with online and on-premise strategies. Build strategic, restaurant-specific segments. Create an omnichannel campaign strategy that drives more guest conversions. Engage guests with automated flows. Analyze marketing performance and make data-driven decisions. Take the course now: Enhance restaurant guest relationships Have a question? Comment below to let us know.

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GabbyEspositoCommunity Manager

Join the K:BOS attendee group

Join the K:BOS Community group to connect with other attendees before, during, and after the conference. Whether you’re traveling solo, coming with a team, or attending K:BOS for the very first time, this forum is designed to make the event feel more personal, connected, and fun.Why participate? Break the ice early: Introduce yourself now and you’ll have familiar faces to say hi to on Day 1. Skip the small talk: Use the group to find people with similar interests, industries, or challenges so conversations flow more naturally onsite. Plan together: Ask questions about sessions, compare notes on the agenda, or share travel + Boston tips. Stay in the loop: We’ll post reminders, behind-the-scenes updates, and exclusive conversation prompts tied to keynotes and sessions. Extend the experience: Keep networking after the event ends and continue the conversations that started in Boston. How to get started: Introduce yourself → Share your name, company, role, and where you’re traveling

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