Did you know that we’ve recently made our integration with Gorgias even better?
Now you can sync product review and profile property data to your help desk in real–time.
More data, more chances to delight customers
Imagine a new customer buys a dress they'd been eyeing for weeks. But, the package was damaged during delivery and the fabric ripped. Annoyed, they leave a negative review and go about their day. But your team members get a notification about that review, and are able to quickly contact the customer and offer to ship a replacement free of charge. That customer updates their review, turning the entire experience into a glowing review about great customer service.
- The Gorgias x Klaviyo integration makes this possible by automatically creating tickets when customers leave poor reviews for your team to triage quickly and easily.
- Plus, the integration syncs over profile property data to give help desk agents full insight into the data you’ve collected about each customer like star rating, size, or their location.
- The more context help desk agents have about your customers, the better and faster they’re able to resolve their inquiry and create a great customer experience.
What should you do next?
Simply check off the boxes under your integration settings to start syncing more data into Gorgias.
Let us know in the comments:
- How have you been using the Gorgias integration?
- What are your thoughts on this new update?
- What else do you want to see with the Gorgias integration?
