The Community Commons
Learn from your peers and share what’s working well, or what’s not, from similar sized businesses across industries. As they say: a rising tide lifts all boats!
Thank you to all who joined the special edition Enabling SMS session hosted in our Australia timezone today!Whether you attended the live session or not, you can still review the session replay and access all the resources we mentioned during the training. Watch the replay below👇: _______________________In this session, we will: reveal our newest SMS features in Australia and enabled your accounts with SMS so you could start capturing SMS consent with a signup form. 📚 A few resources we will share during the session:Ready to become an SMS pro? Check out this online course: SMS Strategy Certification What should you build next?Request a long code Verify that your SMS sign up form is functioning Finish setting up your first SMS welcome series flowNeed more help?How to Request a Long Code Collecting Consent Review SMS Settings Differences in SMS by Country Create Mobile Terms of Service We have tons of upcoming APAC live sessions. Check out our live training homepage to learn more. C
Hello Community! I’m going to lead us through this conversation through the point of view of an email marketing agency, sharing how to effectively tell your clients the potential issues your account faces if you choose to dismiss this practice, however, this conversation is equally important to those managing their own email marketing strategies too! This topic is specially important as we are in BFCM prep season. Let’s get started! Why You Should List Clean There are several reasons why this practice is important for your account and additional benefits from this habit that I’d like to outline as well. Here are a few: Improve your account stats (open and click rates) By removing unengaged users and lowering the amount of subscribers you send to, your opens and clicks will increase because you’re sending more to users who actively engage with your content Gain a better account health rating This is the rating that inbox agencies give to your account and it greatly depends on t
Bonjour à tous, Que vous ayez pu assister à notre webinaire ou non, vous pouvez accéder au replay, ainsi qu’aux ressources partagées pendant la session ci-dessous ! Pendant cette session, nous avons parlé de :Retour sur les idées reçues sur l’e-mail marketing 6 commandements d’un e-mail efficace Les outils de productivité dans Klaviyo Exemples d’e-mails qui convertissent Prêts à implémenter ces idées ?Créez votre template de base dans le nouvel éditeur d’e-mail. Créez votre guide de marque et le suivre systématiquement. Testez différents design d’e-mail. Besoin d’aide ? Contactez notre service Support pour toute question technique, ou envoyez un email à firstname.lastname@example.org pour recevoir des conseils stratégiques. Vous pouvez également remplir ce questionnaire pour être connecté à l’un de nos partenaires techniques certifiés. Enfin, voici des ressources pour vous aider à aller plus loin :How to use Klaviyo’s subject line assistantHow to create and manage universal and saved contentHow t
Want to make sure that your data is flowing properly from your WooCommerce store to your Klaviyo account? Need a little hand holding through the process? Join this getting started training to review the integration process and make sure you are set up for success. Please join along:Once you have integrated with WooCommerce we know you might have more questions. The Klaviyo Community in partnership with our WooCommerce product managers want to answer any burning questions you might have. Please fill out this Google form by August 26th @ 8:00pm EDT. Check back in to the Klaviyo Community on September 14th for all the answers to your integration with WooCommerce questions!
Whether you were able to attend our live session or not, you can find a replay of the session below! This session will help you convert your email subscribers to SMS. Did you know that Klaviyo offers SMS? Thus, you can create the perfect omni-channel experience for your existing email subscribers. Get the most out of our powerful tools (segments, signup forms, discounts codes) to identify, target, and convert these contacts to SMS subscribers.Here are some resources to help take you: If you want to learn more, Get your Klaviyo’s SMS Certification: https://academy.klaviyo.com/path/sms-strategy-certification If you want to go the extra mile,Learn how to analyse SMS data: https://help.klaviyo.com/hc/en-us/articles/360035346852-How-to-Analyze-SMS-Data Learn how to create a landing page to collect SMS consent: https://help.klaviyo.com/hc/en-us/articles/7417723679387-How-to-create-a-landing-page-with-a-signup-formDid you pick up new ideas in this session? Did you convert email subscribers t
Recap discussion: [Strategy session] Provide best-in-class customer support with Zendesk and Klaviyo SMS
Thanks for attending our live training on the newly-improved Klaviyo Zendesk integration, focusing on the new functionality to sync SMS conversations to Zendesk and streamline your customer support channels. In this session, we cover:the current SMS landscape the newly-enhanced Zendesk integration SMS customers support in-actionWhile this training is not an in-depth guided tutorial of how to set up the integration, we have plenty of additional resources to help get started. See below for recommended resources and guides:Getting started with Zendesk Zendesk integration in the tech partner directory Announcement on our blogQuestions? Want to share ideas? Thread your comments and questions below, or create your own Community post to get timely responses from expert Klaviyo users.
Whether you were able to attend this live training or not, you can find the video replay below, as well as all of the resources mentioned during the training. https://klaviyoacademy.wistia.com/medias/chmttwpdcp In this live session, we covered: SMS Sending Best Practices How SMS Fits in Your Marketing Strategy Use Cases and Examples of Effective SMS Strategy As promised, here are some additional resources that may help you implement some of the ideas that we covered in this training: Understanding consent in profiles About US SMS Compliance Laws Understanding SMS Sending Numbers What is omnichannel marketing? GhostBed Case Study Guide to Multi-Step Forms Guide to Klaviyo SMS Conversations Feature SMS Strategy Certification Course
Hi Community! I’ve recently taken on a few new clients and have been focused on growing their lists with limited starting resources, so I just wanted to share some of my tried and true tactics to help boost that growth spurt! Let’s dive in. Opt-in Opportunities First and foremost, I always tell customers to start at the bottom of the sales funnel and work their way up. This holds true for ads, websites, and even email. For email, I would encourage new clients to make sure they are giving customers every opportunity to opt in. This includes opt-ins during checkout, back-in-stock notifications, and SMS. In my experience, I personally think collecting SMS opt-in right away is a good thing, even if you're not planning on using SMS in the immediate future. SMS requires some more legal hoops to jump through so it takes a little longer to collect those opt-ins, which means if you want to see growth, you’ve got to get started now! Keep Them Hooked Besides Opt-in opportunities, you should uti
Welcome! Let’s keep the conversation going from our Segments for inboxing success workshop. This is a collaborative space to post any additional questions or share any of your own segmenting strategies/wins (or lessons learned). During this session, we learned: how to build an engaged and unengaged segment (with iOS 15 in mind) the impact that segmenting has on your account’s deliverability segmenting best practices Additional resources: Take our complimentary self-paced course, Developing a Content Calendar. Guide to creating segments Understanding the difference between lists and segments How to create an engaged segment How to create an unengaged segment How to configure custom reports to track Apple Mail Privacy Protection/iOS15 opens How to identify iOS15 Mail Privacy Protection opens Are you currently incorporating engaged and unengaged segments into your campaign sends? If yes, how are you using them?
Calling all Klaviyo Community members… the Klaviyo team needs your help! We would love it if you could answer a few questions on how you use social media in a work capacity. This will help us to improve our existing social content and create the content that you want to see in the future. As a thank you for completing the survey, you will be entered into a draw to win one of three Klaviyo swag boxes (three winners will be randomly selected among survey participants). The survey should take less than three minutes to complete, so please don’t be shy - share your thoughts! SHARE MY THOUGHTS
Bonjour à tous, Que vous ayez pu assister à notre Live Q&A ou non, vous pouvez accéder au replay, ainsi qu’aux ressources partagées pendant la session ci-dessous ! Voici ce qui s’est passé pendant cette session :réponse aux questions fréquentes sur la segmentation démonstration du segment builder dans Klaviyo réponses en direct à vos questions sur la segmentation Besoin d’aide ? Contactez notre service Support pour toute question technique, ou envoyez un email à email@example.com pour recevoir des conseils stratégiques. Vous pouvez également remplir ce questionnaire pour être connecté à l’un de nos partenaires techniques certifiés. Enfin, voici des ressources pour vous aider à aller plus loin :Understanding Segment ConditionsUnderstanding The Difference Between Segments and ListsKlaviyo's Default Lists and SegmentsHow to create customer engagement tiersGuide to Advanced SegmentationIntegrating Owned Marketing with Your Facebook Advertising Strategy (Academy course)Personalizing
Hi Community! I’m sure all of you have experienced the effects of supply chain shortages over the last year. It’s definitely been a challenge to keep retail clients competitively performing when their product is often missing or delayed. Luckily, Klaviyo has some great features that help us combat that. Supply Chain Issues Are Here to Stay - Now What? I have clients who, over the last year, have had a ton of supply and some clients that have had products sitting in container ships off the coast for months. I even have one client who finally received product after waiting months only to find it had a flaw in it and has to be redone - she is currently trying to figure out a way to keep the product in the US to get fixed so that she does not run into any more time delays. In situations like this, it can be hard to push products due to stocking and inventory uncertainty. Alternatives to Product Pushes So how do we combat this? Thankfully, our clients all have some sort of product in stoc
We needed to mass (re)move people from a list without unsubscribing, deleting or suppressing the profiles. For a client of ours we recently ran into an issue where we needed to mass remove various contacts from a list and add them to separate sub/smaller lists.Segmentation was not an option since we needed people to be subscribed to a list and not based on variables that could change. In this specific case it was a custom multilanguage shop with 1 Klaviyo account.An easy way to remove subscribers from a Klaviyo listKlaviyo does not provide an option to delete users from a list without manually removing them one by one. With thousands of people that needed to be removed this was not an option.SolutionUsing the information found in the klaviyo development documentation I've created this as a way to remove contacts from a list by using a CSV file with all email addresses in the header Email.Use case:While having to split up a main list in seperate sub-lists I encountered an issue that we
This week's Friday FAQ: how do I create targeted forms?Are you wondering how to optimize your forms and target them strategically to certain customers? Join Taylor as she shares all the ways to target a form's behavior in Klaviyo to accomplish your goals.Interested in learning more about Klaviyo forms? Sign up for a Getting started with Klaviyo training today! https://app.livestorm.co/klaviyogrowth/getting-started-with-klaviyo-6
Let’s keep the conversation going with Holly and Julie from our June 14, 2022 account spotlight featuring Seattle Elderberry! This is a collaborative space to post any of your additional questions or share any of your own marketing wins, strategies, or lessons learned with other like-minded business owners and creators. During this session, we discussed how Seattle Elderberry: incorporates text only emails into their sending calendar uses omnichannel marketing can balance out campaign and flow revenue by introducing additional flows Note: account spotlight is not recorded, so we recommend attending these sessions live.If you want to learn more, check out our live training schedule to see when the next account spotlight session is scheduled (it will be in August 2022). If you want to get some of the strategies from the session up and running in your account: A/B test text only and text/image hybrid templates with a small audience to see how text only emails perform with your sub
Thank you to all who joined the Enabling SMS session hosted in our Australia region today!Whether you attended the live session or not, you can still review the session replay and access all the resources we mentioned during the training. Watch the replay below👇: In this session, we: enabled your accounts with SMS and started capturing SMS consent with a signup form. A few resources we’ll be sharing during the session:Ready to become an SMS pro? Check out this online course: SMS Strategy Certification What should you build next?Verify that your SMS sign up form is functioning Finish setting up your first SMS welcome series flowNeed more help?Collecting Consent Reviewing SMS Settings Differences in SMS by Country Create Mobile Terms of Service Join us for our special edition Enabling SMS workshop in a few weeks. We have some exciting feature updates! Cheers,Vivian Asonye | Customer Education Specialist, APAC
Hello Community! One of the most popular strategy topics you’ve raised involves the broad topic of segmentation. It’s a new year, and the perfect time to focus on creating a few new segments! We’ve heard you ask: 🤔 I understand the basics, but what do I do next? 👍 How do I maximize sending without compromising inbox placement, sender reputation and ultimately revenue? 😱 On the flip-side, how do I send to an engaged audience without missing out on revenue? Once you have the basics down, you might be interested in adding variation. Take a peek at how to building a sending schedule for engaged users which will help you do the hard work all year. In addition to watching the video, you can review the basics of creating an engaged segment and some sneaky-good alternative segments here. Happy Segmenting!! A giant shoutout to @lucina.rowe for creating this amazing content for our Community Members, thank you!If this is content you’d like to see more of give it LIKE, and if you hav
Hi there,If you are looking to understand how to set up a dedicated sending domain, look no further!Along with our great guide from the help center: How to set up a dedicated sending domainWe have recorded a video just for you! 1. To start with login to your Klaviyo account and go to Accounts > Settings > Domain & SettingsYou will then click on ‘ Get started’ and follow the instructions shown in the video below: https://app.gong.io/embedded-call?call-id=8523716606823804472&from=191&to=221 2. You will then need to update your DNS Records in your Site Provider. Here is an example of someone doing this in their site provider (this example is GoDaddy, here is a list of other providers and instructions on how to update)https://app.gong.io/embedded-call?call-id=8523716606823804472&from=1509&to=17403. You will then need to head back to your Klaviyo account to Verify Records4. Finally, when you are ready you can Apply the Domain, then start sending to your engaged au
The summer sales lag is the perfect time to explore a new marketing channel. Tomorrow the Customer Education team is hosting our “Enabling SMS” workshop in the Sydney, Australia time zone. 🙌🏾 It’s not too late to register!Register here to attend the live session and RSVP on the Community below! In this session, we: will enable your account with SMS and start capturing SMS consent with a signup form.____A few resources we’ll be sharing during the session:Ready to become an SMS pro? Check out this online course: SMS Strategy Certification Need more help?Collecting Consent Reviewing SMS Settings Differences in SMS by Country Create Mobile Terms of Service Excited to see you there! Cheers,Vivian Asonye | Customer Education Specialist, APAC
Bonjour à tous, Que vous ayez pu assister à notre webinaire ou non, vous pouvez accéder au replay, ainsi qu’aux ressources partagées pendant la session ci-dessous ! Pendant cette session, nous avons parlé de :Qu’est-ce que la délivrabilité ? Tour d’horizon de la délivrabilité email : comment évaluer sa délivrabilité, que faire en cas de mauvaise délivrabilité, spécifités françaises (Orange et SFR) Domaine d’envoi d’emails dédié : qu’est-ce que c’est, pourquoi en avoir un Délivrabilité SMS : quelles différences avec l’e-mailing ? Prêts à implémenter ces idées ?Commencez par évaluer votre délivrabilité en utilisant la fonctionnalité Benchmarks ou encore les benchmarks publics. Identifiez les stratégies à prioriser. Créez et testez différents segments selon le niveau d’engagement de vos abonnés. Besoin d’aide ? Contactez notre service Support pour toute question technique, ou envoyez un email à firstname.lastname@example.org pour recevoir des conseils stratégiques. Vous pouvez également remplir c
Most helpful members this week
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentialsLog in with Klaviyo
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.