Help Center
Academy
Groups
Champions
My Account

Home
Meet the Champions
The Community Commons

The Community Commons

Learn from your peers and share what’s working well, or what’s not, from similar sized businesses across industries. As they say: a rising tide lifts all boats!

232 Topics

Recently active

Most replies Most views Newest first

carluccigillianKlaviyo Employee

posted in Learn with Klaviyo

Recap discussion: [Interactive workshop] Build your Cyber Weekend audiences

Let’s keep the conversation going! Thank you for joining today’s training. This is a collaborative space to ask comments and share your experience with this topic. Feel free to ask questions, and we will get back to you!During the session we:discussed Apple Mail Privacy Protection (MPP) and what this means for your engaged audience built 4 segments to send (and exclude) this holiday season Engaged with MPP VIPs (email and SMS) Espresso Shot Unengaged Key takeaways:MPP leaves marketers unable to see true opens for those on Apple devices with MPP turned on Means you need to define engagement in another way (clicks) to avoid sending to unengaged profiles Klaviyo can identify clients with MPP enabled to use when building segments Additional resources:How to Configure Custom Reports to Track Apple Mail Privacy Protection/iOS15 Opens How to Identify iOS15 Mail Privacy Protection Opens We hope to see you again soon!Happy sending :) -Gillian

stephen.trumbleCommunity Manager

published in Learn with Klaviyo

Friday FAQ: What are the key dates to remember this holiday season?

This week’s Friday FAQ: What are the key dates to remember this holiday season?With Cyber Weekend and the holiday season right around the corner, join Chanel to make sure this is your best season yet.Join a Cyber Weekend themed live training today: https://www.klaviyo.com/events/live-training

chanel.phelpsKlaviyo Employee

posted in Learn with Klaviyo

Recap discussion: [Strategy session] Cyber Weekend offer and promotion strategy (for small/midsize businesses)

Whether you were able to attend this live training or you’re looking to watch the replay, you’ve come to the right place. Check out the recording below: In this session, we covered: 2021 Cyber Weekend data and trends Different promotional strategies Real examples of successful campaigns Planning your Cyber weekend content While this training focused primarily on the above, we understand you may need some additional help executing on these ideas. Here are some additional resources to help you along the journey!Ready to implement these ideas: Finalize your promotional strategy Create your Cyber Weekend content calendar Build segments, create campaigns, and tailor holiday offers to those specific audiences Need more help? For technical troubleshooting, contact Support within the Klaviyo app. For strategic guidance, email growth@klaviyo.com. Want to learn more? Attend our [Interactive workshop] Build your Cyber Weekend audiences Take our Academy Course on Black Friday Cyber M

MasonKlaviyo Employee

published in Learn with Klaviyo

Demystify deliverability: announcing the deliverability certificate

Hey Klaviyo Community! I’m Mason from the Klaviyo Academy team. I’m excited to announce the launch of the brand-new deliverability certificate! Let’s face it, deliverability can be tricky. Whether you are a seasoned marketing professional or you wear every hat at your company, Klaviyo is here to empower you to make deliverability work for you instead of against you. In this certificate, you’ll learn best practices from deliverability experts to improve your deliverability. By the end, you’ll have the knowledge you need to boost message performance and strengthen your sender reputation. Improving your deliverability is one of the most impactful ways you can increase customer engagement and your return on investment. Getting deliverability certified adds a powerful tool to your marketing tool belt and a shiny badge in the Klaviyo community. You’ll also get to show off your certificate on LinkedIn and add it to your resume to highlight your achievement! The certificate course should on

chanel.phelpsKlaviyo Employee

posted in Learn with Klaviyo

Recap discussion: [Interactive workshop] Enabling SMS in Klaviyo (North America)

Thank you for joining today’s training. Want to keep the conversation going? Keep reading because this is a collaborative space to share your comments and experience with this topic. Feel free to ask questions, and we will get back to you!During the session we: went over SMS consent and why it so important enabled SMS in our accounts created a signup form to start collecting SMS subscribers built our SMS welcome series flow Key takeaways: Start capturing SMS consent with a from and at checkout Turn on your SMS welcome flow Want to learn more? SMS strategy certificate Need additional help? Guide to collecting SMS consent Getting started with SMS and MMS for the first time BigCommerce Magento 2 Shopify WooCommerce We hope to see you in a future session!Happy sending :)

mai.tranKlaviyo Employee

posted in Learn with Klaviyo

Recap discussion: [Strategy session] Conquer Cyber Weekend with a data-driven sending strategy (for small/midsize businesses)

Hi there, Whether you were able to attend our session live or not, you can find the recording below. In this session, we covered:Understanding Cyber Weekend Reviewing last year’s Cyber Weekend performance Crafting your Cyber Weekend sending strategy Downloadable content calendar: MAKE A COPY | Cyber Month content calendar Useful links:How to create an engaged segment How to create a segment of VIP customers How to create an unengaged segment About Custom Reports in Klaviyo How to build a campaign performance report Campaign performance by audience (NEW) Guide to Collecting SMS Consent Ecommerce email benchmarks by industry Ecommerce SMS benchmarks by industry Understanding peer groups, benchmarks, and how Klaviyo uses your data Understanding Deliverability Best Practices Additional learning resources: [Interactive workshop] Build your Cyber Weekend audiences (for small and midsize businesses) Enabling SMS (North America) Enabling SMS (UK) [Strategy session] Cyber Weekend offer and p

Mailbox MannyChampion & Partner

posted in Show & Tell

💡 Idea: How we increased our new visitor form sign-up rate by 60%

Hey!With traffic acquisition becoming more expensive on FB, it’s become super important that we try to get qualified traffic into our owned ecosystem - either through a purchase or get their contact info (email, phone) while on the site.One area we’ve put a focus recently is the latter - getting their email address. Our primary way of getting that email was through a first time visitor pop-up. We were able to increase our opt-in rate from 3.5 - 5% on average to 8 - 9% by using a micro-commitment before the ask. Screenshot of our Klaviyo pop-up opt-in rate since the last week of December. We made the change mid-week for Jan 10. Ignore the traffic bars and look at the line graph.What does it look like in practice?Here’s a screenshot of how it looks to the visitor.The micro-commitment (usually just a simple Yes or No, we’re not wanted to have the visitor do any work yet - ie type their email) Screen 1 on the pop-up If they clicked “Yes, Please” we take them to the 2nd screen whic

carluccigillianKlaviyo Employee

posted in Learn with Klaviyo

Recap discussion: [Interactive workshop] Build a Cyber Weekend email template (for enterprise businesses)

Let’s keep the conversation going! Thank you for joining today’s training. This is a collaborative space to ask comments and share your experience with this topic. Feel free to ask questions, and we will get back to you!During the session we:built an email template using the new editor discussed design principals to increase click rate and placed order rateKey takeaways:Build your email templates in sections to reuse them as universal content in future email templates. Preview your emails to see how they render on mobile and make adjustments if necessary. Keep the business objective in mind when designing- simple and direct will increase clicksAdditional resources:Email design tips New Template Editor vs. Classic Template Editor We hope to see you again soon!Happy sending :) -Gillian

mai.tranKlaviyo Employee

posted in Learn with Klaviyo

Recap discussion: Démarrer avec Klaviyo

Bonjour à tous,Merci d’avoir participé à la session “Démarrer avec Klaviyo” ! Voici des ressources (en anglais) pour vous aider à démarrer en douceur sur Klaviyo :Liste des intégrations Klaviyo Getting started with signup forms Getting started with flows Understanding the difference between segments and lists Guide to the Email Template Editor (new editor) Guide to Customizing Your Analytics Dashboard About Custom Reports in Klaviyo Pour aller plus loin, n’hésitez pas à suivre notre certification Klaviyo Product Certificate. Besoin d’aide ? Contactez notre service Support pour toute question technique, ou envoyez un email à growth@klaviyo.com pour recevoir des conseils stratégiques. Vous pouvez également remplir ce questionnaire pour être connecté à l’un de nos partenaires techniques certifiés. Au plaisir de vous revoir lors d’un prochain webinaire !Mai

Jessie SiglerKlaviyo Employee

published in Learn with Klaviyo

Understanding the new product feeds experienceNews

Understand how to use Klaviyo’s new and improved product feeds feature, which is rolling out to all customers between September 12 and September 22, 2022. Pricing and inventory filters are now available, and you can now configure the ordering of products based on a customer’s view history, abandoned cart history, and your newest products. It’s important to note that this release is backwards compatible. If you have existing feeds, they will continue to function exactly as before. If you open them in the new editor, your preexisting feed setup will be mapped to the new settings, and you will be able to edit it using the new settings. This post explains the following topics: How to use product feeds and recommendations How to add a product block to an email template How to sync a custom catalog feed to Klaviyo (for developers) How to use custom catalog data in emails (for developers) Product feeds FAQ 1. How to use product feeds and recommendations You will learnLearn how to cr

stephen.trumbleCommunity Manager

published in Learn with Klaviyo

Friday FAQ: Is a dedicated sending domain right for your business?

This week’s Friday FAQ: is a dedicated sending domain right for your business? Join Julie to learn about the differences between a shared and dedicated sending domain and how to decide which is right for your business.To learn more, check out our live trainings: https://www.klaviyo.com/events/live-training

bill.hamiltonKlaviyo Employee

posted in Learn with Klaviyo

Growth Live Training - Ramping Up for BFCM with Klaviyo Sept 20th

Growth is holding a Livestorm session on gearing up for BFCM with Klaviyo. Recording will be posted here after the training and accessible to all.

chanel.phelpsKlaviyo Employee

posted in Learn with Klaviyo

Recap discussion: Klaviyo Product Event - Live feature walkthrough

Whether you were able to attend the Klaviyo Product Event: Live feature walkthrough and want to join in the discussion or you’re looking to watch the replay, you’ve come to the right place. Check out some highlights and additional resources below:I was joined by 8 Klaviyo Product Managers, Justina Easow, Tristan Miller-Dannelongue, Tricia Gregg, Ken Kehoe, Wafaa Muhammad, Carola Leiva, Corrine Lin, and Ben Liang where we discussed each new feature in-depth and gave a live demo for a few. If you are interested in learning more about the features, take a look at the resources below: Virtual contact cards Google Ads Rules-based product recommendations A/B testing for flows emails Two-way SMS in UK/AUS New template editor conversion Klaviyo APIs Let us know how you are going to incorporate these new features! Have any unanswered questions? Thread below.

bill.hamiltonKlaviyo Employee

posted in Learn with Klaviyo

Growth Success AMA - Sept 15th 2022

Today the Growth Team held an “Ask Us Anything” session to help answer some burning questions from Klaviyo users just like you. We included some pre-submitted questions as well as some that were asked by attendees. Answers to all submitted questions that were not answered live can be found at the bottom of this post. A recording of the session will be added as a comment/reply once it has finished rendering. Have a question and want a chance to have it included in a future growth AMA? Submit your question here How do I get rid of the image download icon in gmail? What is the best way to send surveys? I don't know what other kinds of email flows I should be doing. Are there examples out there?The image download icon is on the side of Gmail, if there is an image in an email the customer has the option to download it, its not something that Klaviyo directly controls. There are plenty of ways to send surveys, google forms is a free, simple to use ui or there are also paid options like type

Vivian_22Klaviyo Employee

posted in Learn with Klaviyo

[RECAP] Interactive Workshop: Enabling SMS (APAC)

Thank you to all who joined the Enabling SMS session hosted in our Australia region today!Whether you attended the live session or not, you can still review the session replay and access all the resources we mentioned during the training. Watch the replay below👇:In this session, we: enabled your accounts with SMS and started capturing SMS consent with a signup form. A few resources we’ll be sharing during the session:Ready to become an SMS pro? Check out this online course: SMS Strategy Certification What should you build next?Verify that your SMS sign up form is functioning Finish setting up your first SMS welcome series flowNeed more help?Collecting Consent Reviewing SMS Settings Differences in SMS by Country Create Mobile Terms of Service Join us for our special edition Enabling SMS workshop in a few weeks. We have some exciting feature updates! Cheers,Vivian Asonye | Customer Education Specialist, APAC

Spark Bridge Digital LLCChampion & Partner

published in Show & Tell

SMS Strategy That Isn't Sales or Discounts

Hi Community! SMS has become a marketing tool that a lot of e-commerce brands know is important to their communication strategies, but they struggle with understanding how to communicate effectively through SMS. Sending out a promotional SMS each time that you have a sale launch on your website is a good starting point, but in today's marketing landscape, creating a relationship and trust is vital to the longevity of your brand. Luckily, SMS can be a great way to support that! These are my go-to strategies I’ve created for clients who want to integrate SMS into their Klaviyo account, but want to expand their strategies outside of discounts and sales. There’s more to SMS than just welcome flowsOne of the very first SMS messages most brands set up is the go-to welcome offer. Sadly, their SMS communication usually goes dark shortly after that. Instead, what you should aim to do is create messages that connect, educate, and inspire your subscribers to click through the attached link back

julie.accardoKlaviyo Employee

posted in Learn with Klaviyo

Recap discussion: [Interactive workshop] Building a Cyber Weekend email template (for entrepreneurs)

Lets keep the conversation going from building a Cyber Weekend email template workshop for entrepreneurs! This is a collaborative space to post any related questions or comments about your Cyber Weekend email template. During this session, we: built an email template that can be used (and repurposed) for Cyber Weekend campaigns built an email template using Klaviyo’s new template editor *Cyber Weekend email template reference sheetKey takeaways from the training: Build your email templates in sections to reuse them as universal content in future email templates. Preview your emails to see how they render on mobile and make adjustments if necessary. You can build impactful emails using simple templates - check out the Klaviyo Showcase for inspiration. Additional resources: Email design tips (blog post) Klaviyo’s New vs Classic template editor (help article) Comment below any questions or let us know if you added your own personal spin to the template built today.

mai.tranKlaviyo Employee

posted in Show & Tell

Recap discussion: [Live Q&A] Flows: cas d'usage avancés

Bonjour à tous, Que vous ayez pu assister à notre Live Q&A ou non, vous pouvez accéder au replay, ainsi qu’aux ressources partagées pendant la session ci-dessous ! Voici ce qui s’est passé pendant cette session :Rappel des paramètres du flow builder dans Klaviyo 3 exemples de flows avancés : abandon de navigation (browse abandonment), réapprovisionnement (replenishment), retour en stock (back in stock) Réponses en direct à vos questions sur les flows Besoin d’aide ? Contactez notre service Support pour toute question technique, ou envoyez un email à growth@klaviyo.com pour recevoir des conseils stratégiques. Vous pouvez également remplir ce questionnaire pour être connecté à l’un de nos partenaires techniques certifiés. Enfin, voici des ressources pour vous aider à aller plus loin :Getting started with flowsFlow GlossaryUnderstanding flow triggers and filtersGuide to Flow BranchingHow to create a browse abandonment flowCreating a Replenishment FlowHow to build a back in stock flow

jemmaoleary94Klaviyo Employee

posted in Learn with Klaviyo

Recap: Conquer Cyber Weekend with a data-driven sending strategy (for enterprise businesses)

Happy Thursday everyone! Thank you for registering for our very first strategy session for enterprise businesses, Conquer Cyber Weekend with a data-driven sending strategy. If you’re an email marketer or CRM manager at a large or enterprise business, we hope you find the below replay and resources useful as you analyse your historical data in the run-up to Cyber Weekend. Useful links:Understanding peer group benchmarks and how Klaviyo uses your dataHow to use benchmarks in custom reportsHow to monitor deliverability performance Understanding engagement reports for lists & segmentsHow to AB test campaign emailsHow to AB test flows Additional resources:Interactive workshop: Build a Cyber Weekend email template (for enterprise businesses)Interactive workshop: Build your Cyber Weekend audiences (for enterprise businesses)On-demand Academy course: Creating a winter holiday marketing strategy (includes building a content calendar)

mat.binghamChampion & Partner

published in Show & Tell

How to use reviews to combat privacy changes & grow revenue

Hello Klaviyo Community! Let’s address the elephant in the room (industry): Privacy changes. We’re all talking about them, but are any of us really sure how to combat them? Luckily, I’m here to share some tips and tricks that will can help my fellow Community members how to overcome the challenges their brands may face as third-party data and cookies become a thing of the past. Why zero-party data can help brands combat the privacy changes Customers demand more personalized shopping experiences, but are also clamping down on the data they are willing to share; this makes creating personalized experiences difficult for brands. The secret to navigating privacy changes is zero-party data.Zero-party data is data that a customer freely shares with a brand, and it is becoming increasingly important as the e-commerce industry moves away from third-party data and cookies. Brands that collect zero-party data will be able to create personalized experiences that shoppers demand which will also

Digital PostmanPartner

posted in Show & Tell

Best resources for ADVANCED Klaviyo strategies

Hey Everyone!Quick inquiry: Me and my team have gone through a ton of klaviyo courses as well as external resources from the known experts in the space (i.e Daniel Budai, Chase Dimond, etc.)We have excellent foundational strategies and automations, but we’re wondering how to take things to the next level.Does anyone have any recommendations for GOOD email courses and/or resources that cover advanced mechanisms for email marketing?Thanks,

anacamarenaNew Member

asked in Show & Tell

Partner referral link

Hi, I just became part of Klaviyo’s partner program. When looking for my partner’s referral link, I get this: https://www.klaviyo.com/partner/signup?utm_source=0013o00002cGwy9AAC&amp;utm_medium=partner If I share any URL from your website and add the “?utm_source=0013o00002cGwy9AAC&amp;utm_medium=partner” will it still track any conversions that I generate? Thank you

Anas Ali KhanPartner

posted in Show & Tell

Klaviyo Partner Program

Hi there,Recently I become a klaviyo partner, but I have some confusion about it, here are they !I have heard that there is a slack channel, which is dedicated to only klaviyo partners, if yes then how I can add on that slack group If i need any support or wanna need some strategies, can I contact klaviyo for it as a klaviyo partner? If I want to show case on social media that I am a klaviyo partner, how can I ? mean to say can i only show my certificate on social media or else there is another way to showcase on social media?I need answers of my these 3 questions. ~ThanksANAS

chanel.phelpsKlaviyo Employee

posted in Learn with Klaviyo

Recap discussion: Klaviyo's SMS Day

Whether you were able to attend Klaviyo’s SMS Day or you’re looking to watch the replays, you’ve come to the right place. Check out some highlights below: With 6 sessions available throughout the day, attendees were able to select sessions that best aligned with their business and Cyber Weekend goals. Here are some additional resources for each session:[Strategy sessions] A thought-provoking session where you learn industry best practices to inspire your future marketing strategies Growing your SMS list before Cyber Weekend View the replay here The Marketer’s Manual to SMS Compliance and Deliverability Guide to Collecting SMS Consent Leveraging SMS in your Cyber Weekend omnichannel strategy View the replay here MAKE A COPY | Buyer persona creation template How to identify your target audience How to create an engaged segment The crawl, walk, run approach to launching a strategic SMS program Getting started with using SMS and email together

stephen.trumbleCommunity Manager

published in Learn with Klaviyo

Friday FAQ: Why is cleaning your list crucial?F.A.Q.

Heading to the Cyber weekend, you want to make sure any emails you send are successfully delivered. Join Nicolas as he explains why cleaning your list can help.To learn more, check out our live trainings: https://www.klaviyo.com/events/live-training

1
2
3
4
...
10

Page 1 / 10

Want to connect with others?

Don't be shy and see who else has similar interests.

Check out our groups!

Most helpful members this week

Powered by inSided

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Klaviyo credentials

Log in with Klaviyo

Log in to the Community

Use your Klaviyo credentials

Log in with Klaviyo

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Links & Resources

Klaviyo.com
Log in to Klaviyo
Klaviyo Blog
Help Center
Marketing resources
Live training

Platforms

Klaviyo for Shopify
Klaviyo for Shopify Plus
Klaviyo for BigCommerce
Klaviyo for Commerce Cloud
Klaviyo for Magento
Klaviyo for WooCommerce
Direct Integrations

Partners

Klaviyo Partner Programs
Agency Partner Directory
Integrations Library

Useful Things

COVID-19 Insights
Events
Email Template Builder
API Docs
Get Help

About

Who We Are
Newsroom
Careers
Engineering Blog
Design Blog
Contact Us

Terms and Privacy
© 2022 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.