Cannot create a new campaign or clone an old campaign! Chat support is offline! No sending - no revenue! Help! 

Just starting to dive into the new nav... For clarity, you might want to specify that Campaigns contains drafts, previously sent, or scheduled emails and SMS messages in the documentation. Even though this is where SMS messages were prior to the new nav rollout, the documentation in the post only mentions emails. If for no other reason, it would provide clarity to new Klaviyo users who may not have been familiar with the previous navigation, and give equal representation to both marketing channels.

Can’t get the Virtual Cards to save images and the support email messaging system is not sending out messages, just saying errors before sending with no errors showing on the page.

The new layout is great - so simple and love the grouping of topics.

What would be super helpful for us? To always see the account name regardless of where you are within Klaviyo. 

Why? we´re working across multiple accounts, one for each of our markets/countries; currently it sometimes happens that you don´t see the account name anymore. So e.g. if you´re editing a campaign, you don´t know anymore if you´re in the German/German account or the German/Austrian or the French/Canadian or the French/French account.

It would be extremely helpful if this could be added. Thank you!

Honestly. I had already gotten used on how to navigate the old one. It was easier. I noticed that the tiktok icon is gone. I had learned a work around for putting text over photos when making a campaign but now I have to struggle with putting the text over it. It comes up larger than the photo, then I have to take, how many minutes, to make the text small enough then changing it to what I want it to be. Its frustrating and tbh I’m already frustrated outside of this.

Where did “Tags” go in the new nav?

Hi Brianna, Tags can be found in Settings. 
Home Page > Settings (lower left corner nav) > More (on “Settings” page) > Tags

Let us know if you have trouble finding this! We are currently reviewing improving the Settings page with a new redesign that should make this easier to find.

I miss the old layout, but I’ve been using the platform for years so change isn’t always great. The biggest thing is that I’m a consultant and work in A LOT of accounts, so switching was more intuitive on the upper right hand side and it does seem a little buggy, doesn’t always switch. I’m sure I’ll get used to it eventually. 

I’d also rather see some specific feature updates before a nav update, but all in good time!

It really feel like some mailchimp inspiration for the account switching section here :) 

Some of the client do not like the font used - too childish, they say but I dont mind; 

Overall it still easy to navigate. Good job guys 

Hi @arbico-jess I wanted to follow up on this to see if you still were experiencing these issues?

Just starting to dive into the new nav... For clarity, you might want to specify that Campaigns contains drafts, previously sent, or scheduled emails and SMS messages in the documentation. Even though this is where SMS messages were prior to the new nav rollout, the documentation in the post only mentions emails. If for no other reason, it would provide clarity to new Klaviyo users who may not have been familiar with the previous navigation, and give equal representation to both marketing channels.

 

Thank you for the feedback on this Brianna! Noted and updating in the documentation.

Hi @TTSKLV we wanted to follow up to see if you are still experiencing the issue you described above? Please feel free to reply or send me a DM if so. Thank you!

Hi @Bettina thank you for the feedback on this! I would be interested in hearing more and chatting with you on this, if you’d like to chat. We are currently exploring adding some enhancements for working and searching in multiple Klaviyo accounts. 

Hi @Jessica eCommerce Badassery thank you for your feedback and sharing your experience. Our team is currently adding some additional search capabilities to look up multiple accounts more easily in Klaviyo. We expect this feature to be available here in the next month (October) – I’ll post another update on this thread with details once it’s ready! Cheers

Hi @Mike Jaramillo, sure. Always happy to share feedback. I`ll get in touch with a DM.