Replies posted by Flyss

9 Replies

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Contributor IV
FlyssContributor IV
asked in Accounts and Settings

Default sender email is not showing i.e. wrong email showing on emails to customers

Hi Everyone, I’ve managed to do all you recommend and now have to test it. One of the missing pieces was I had no email service set up. I have now done that with Zoho. The Zoho bit is working. Now to see if the Shopify/Klaviyo bit is working.Thanks for all the help in what to me was a complete jungle of incomprehensible techie jargon! 

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Contributor II
8 months ago
F
Contributor IV
FlyssContributor IV
asked in Accounts and Settings

Default sender email is not showing i.e. wrong email showing on emails to customers

I put mycompany.com and send.mycompany.com and I received the message “Invalid domain. Check domain info and try again.”

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A
Contributor II
8 months ago
F
Contributor IV
FlyssContributor IV
asked in Accounts and Settings

Default sender email is not showing i.e. wrong email showing on emails to customers

So I put my company as root domain and then add a sending domain eg. send.mycompany.com?

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A
Contributor II
8 months ago
F
Contributor IV
FlyssContributor IV
asked in Accounts and Settings

Default sender email is not showing i.e. wrong email showing on emails to customers

It says Domains and Hosting. There’s nothing there but this message “ Dedicated Sending DomainThis page allows you to set up your dedicated sending domain for use on Klaviyo.Sending from a dedicated domain  improves the likelihood of landing in the inbox.A dedicated sending domain will enable your From Address on your emails to match the domain you’re sending from, no longer showing a “via klaviyomail.com” message on your emails.”

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A
Contributor II
8 months ago
F
Contributor IV
FlyssContributor IV
asked in Accounts and Settings

Default sender email is not showing i.e. wrong email showing on emails to customers

Oh thank you. I’ll try that now.

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A
Contributor II
8 months ago
F
Contributor IV
FlyssContributor IV
asked in Accounts and Settings

Default sender email is not showing i.e. wrong email showing on emails to customers

OK - update. GoDaddy still says I have to get MX and TXT records from Klaviyo and I can’t do that because there is absolutely no way I can contact them without upgrading my account. I can’t afford to do that with a new store with no sales and no customers yet. Shopify info didn’t help because not applicable.

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Contributor II
8 months ago
F
Contributor IV
FlyssContributor IV
asked in Accounts and Settings

Default sender email is not showing i.e. wrong email showing on emails to customers

I’ve just found a note in Shopify help. I’ll have a look at that and see if I can work it out. But I have to take my dogs out now. It’ll be dark soon. Thank you for your help so far. I’ll update when I’ve tried the above.

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A
Contributor II
8 months ago
F
Contributor IV
FlyssContributor IV
asked in Accounts and Settings

Default sender email is not showing i.e. wrong email showing on emails to customers

I can’t email support because I’m on a free account and the 60 days have expired. I didn’t know there was a limit and it took me just over 60 days to set up my shopify store. I have just been in contact with Godaddy (registrars of my domain) and they have told me it’s an email issue and have sent me this message, “Okay, so then this is an email issue so you need to ask them to check MX and TXT records of the email and need to add in the DNS. The DNS are here so you need to get the MX and TXT records from them and share with us and then we will fix the issue for you. Ping us back once you got the details.” Now, I can’t contact support t Klaviyo as I have explained and I haven’t a clue what MX and TXT records are. I’m 79 years old, nearly 80 in April, and this is just too complicated for me. I am desperate.

20
A
Contributor II
8 months ago
F
Contributor IV
FlyssContributor IV
asked in Accounts and Settings

Default sender email is not showing i.e. wrong email showing on emails to customers

Thank you. However, I have tried to do this several times but the page freezes. This happens all the time with the Klaviyo site. This is the only site with which I have this problem. 

20
A
Contributor II
8 months ago

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