Replies posted by charlotandme

1 Reply

charlotandmeContributor I

asked in Lists, Segments, and Profiles

Can i get deleted profiles back?

Hey @charlotandme, Welcome to the Klaviyo Community! Thanks for also sharing the answer to your question. As detailed in our How to delete, merge, and export a profile and How to bulk suppress or delete email contacts in Klaviyo Help Center articles, deleting profiles is a permanent action that cannot be reversed. What ended up being your solution? In my experience, a common solution would be to re-initiate a sync with your ecommerce site again to bring back those profiles and subscribers. However, keep in mind that there are some drawbacks to this as well. For example, because these profiles are seen as net-new, they will be re-initiated into your flows again, such as a welcome series. David Hi David, Yes, i talked to support and found out it is a permanent delete. So had to eat the sour apple.Though my solution was, to export my customers from my e-commerce (this case, shopify) and recent ‘sent’ profiles from my fresh campaign i sent out right before i deleted, into a CSV file.

1 year ago

New Topic Guidelines

If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.

Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.

Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.

Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.

Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.

Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.

Most helpful members this week

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Links & Resources

Klaviyo.com
Log in to Klaviyo
Klaviyo Blog
Help Center
Marketing resources
Live training

Platforms

Klaviyo for Shopify
Klaviyo for Shopify Plus
Klaviyo for BigCommerce
Klaviyo for Commerce Cloud
Klaviyo for Magento
Klaviyo for WooCommerce
Direct Integrations

Partners

Klaviyo Partner Programs
Agency Partner Directory
Integrations Library

Useful Things

COVID-19 Insights
Events
Email Template Builder
API Docs
Get Help

About

Who We Are
Newsroom
Careers
Engineering Blog
Design Blog
Contact Us