Replies posted by Socialshine

2 Replies

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SocialshineContributor I

asked in Lists, Segments, and Profiles

Disable option to opt out

@ebusiness pros I think they would be considered transactional emails, but not just the standard 'order', 'sent', 'received'. We will need to send emails for confirming their subscription, for cancelling their subscription, and for any necessary comms in between deliveries (if an article is missing for example).

1 year ago

SocialshineContributor I

asked in Lists, Segments, and Profiles

Disable option to opt out

Hi @ebusiness pros, thanks so much for your quick reply! This all makes sense, although I do wonder if those emails would be considered 'marketing emails'. The emails I was talking about are for the customers that actually have a subscription, and we would like to be able to let them know at what time their package will arrive (necessary information for their subscription) even if they opted out of the newsletter (the ones in which we send promos, blogs, info, new product launches, etc). I'm on a subscription based plan myself and if I order something I do still receive the necessary updates even if I no longer wish to receive their newsletter. I think there must be a way, otherwise your only suggestion would be to just send customers those necessary emails and never a marketing email (even if they opted in, in case they opt out)? Thanks again!

1 year ago

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