Replies posted by Ivan Potapov

2 Replies

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Ivan PotapovContributor I

asked in SMS

Push Campaign "Schedule or send" button is not active

Hi @kaila.lawrence, I apologize for the delay. When testing push notifications, I used tokens taken directly from profiles (Audience → Profiles). Although it showed a green checkmark for Mobile Push Notifications subscription, the button remained disabled. However, the issue was somehow resolved, the button became active one day, but I'm not sure how, unfortunately 😅.

3 months ago

Ivan PotapovContributor I

asked in SMS

Push Campaign "Schedule or send" button is not active

Hi, @Taylor Tarpley! Thanks for quick response. We have both iOS and Android applications We have all required keys uploaded, APNs key and key for push notifications service in Google Cloud, push notifications settings are enabled and set up for both platforms. iOS uses KlaviyoSwift, Android uses klaviyo-android-sdk. SDKs work as expected, I am able to send preview message via push token to iOS test device and Android test device from Klaviyo.The problem is that I am unable to activate a push notifications campaign, it just stays in draft mode. The 'Schedule and Send' button is greyed out and unclickable. Unfortunately, it's unclear why, as there are no error or warning messages. I'm not sure what I might have missed. Additionally, my account has admin privileges.

3 months ago

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