When creating a Push Campaign, at the Review step, the 'Schedule or send' button is inactive, even though all checks are green, the settings for both Android and iOS platforms are correct, and the test pushes have successfully been delivered. Could you please advise what the issue might be? I am using test account.
Best answer by kaila.lawrence
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+60
Hi there
Welcome to the Community! Happy to help!
Great to hear you’re getting started in the push notification world! As noted in our how to send a push notification campaign documentation, before you get started, you need to ensure you’ve set up push notifications in your Klaviyo account. To confirm, have you done the three things below?
Let me know if you’ve taken these three steps are are still not able to hit the send/schedule button!
-Taylor
Hi,
The problem is that I am unable to activate a push notifications campaign, it just stays in draft mode. The 'Schedule and Send' button is greyed out and unclickable. Unfortunately, it's unclear why, as there are no error or warning messages. I'm not sure what I might have missed. Additionally, my account has admin privileges.
+24
Hey
Have you collected explicit consent to your recipients? Push notification consent is collected separately from email and SMS consent. If you have consent for a different channel, that does not mean that you can send push notifications to that contact until they specifically opt in to receive push notifications. Once a profile grants consent, their mobile app ID will appear under Channels along with a green check mark denoting their consent status. Not having consent would prevent you from sending this campaign.
Let me know if that helps!
Hi @kaila.lawrence, I apologize for the delay. When testing push notifications, I used tokens taken directly from profiles (Audience → Profiles). Although it showed a green checkmark for Mobile Push Notifications subscription, the button remained disabled. However, the issue was somehow resolved, the button became active one day, but I'm not sure how, unfortunately 😅.
+24
The tech gods have smiled upon you 😂 Glad this got sorted. If you have any other issues don’t hesitate to reach back out!
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