Replies posted by vmoore

3 Replies

V
Contributor I
vmooreContributor I
asked in Lists, Segments, and Profiles

Sign up emails not sending

Hi Kaila,Yes the subscribe button looks exactly as shown on your reply. ThanksVicky

7
kaila.lawrence
Community Manager
2 months ago
V
Contributor I
vmooreContributor I
asked in Lists, Segments, and Profiles

Sign up emails not sending

Hi Kaila, in response to your questions:Once the customer adds their email address to the sign up form on my website it should send them an email to confirm their subscription. This will then add them to the subscribers list which should then trigger the welcome email flow. I have not had any new subscribers added to the list since 9/11/2023. I have tested this using 3 test email address. None of them are current subscribers. None of the emails have received the email to confirm the subscription so they aren’t getting added to the subscribers list. Yes I have double opt in enabled. I have also tried sending an email to my email address on the current subscribers list. I have not received the email even though it is saying sent in Klaviyo. 

7
kaila.lawrence
Community Manager
2 months ago
V
Contributor I
vmooreContributor I
asked in Lists, Segments, and Profiles

Sign up emails not sending

Hi Kaila, yes it's the opt-in confirmation email. It just seems to have stopped sending for some reasons. Customers confirm their subscription then receive a 10% discount code.

7
kaila.lawrence
Community Manager
2 months ago

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