Replies posted by primarytrainer

3 Replies

K
Contributor II
Kyle_Contributor II
asked in Analytics and Deliverability

Klaviyo and bigcommerce sending domain setuo

Hi @Kyle_ and @primarytrainer , first of all I’m so sorry to hear that you’re having difficulty with setting up your branded sending domain. I can understand that it’s very frustrating. Just want to clarify that the new sender requirements are not specific to Klaviyo, these are industry-wide requirements from Google and Yahoo that apply to anyone who sends emails to a Google or Yahoo address (cf. Google’s documentation and Yahoo’s documentation on the matter). This means that no matter which email platform you decide to use you will need to comply with these requirements or risk seeing your emails sent to Google and Yahoo addresses land in the spam folder/be rejected altogether. Yahoo has already started rejecting non-compliant messages as of Feb 1st, and Google will start rejecting non-compliant messages starting from April 1st.   Wo do have a few tutorials that walk you through how to set up a branded sending domain: Our Help Center article How to set up a branded sending domain, wh

15
kaila.lawrence
Community Manager
1 month ago
K
Contributor II
Kyle_Contributor II
asked in Analytics and Deliverability

Klaviyo and bigcommerce sending domain setuo

Hey all, I’m really bummed to hear about this. I do know the Static routing option switch works in this same case for Shopify since they don’t accept NS records, either.    @tommydearest @primarytrainer @Kyle_ Are you all still struggling with getting your domains connected? If yes, let me know and I’ll work on escalating this internally.   Hi Kaila, I am still having this issue this morning. I have been trying to get support from BigCommerce, but they are not being helpful and in fact just redirect me to speak to Klaviyo support. I talked to Klaviyo chat last week and the person I was on with was uncharacteristically not helpful. Additionally, I have asked other coworkers (in case it’s something on my end) to update the CNAME and TXT records and they are having the same issue.BigCommerce never lets me save edit to these records. Any help would be greatly appreciated. 

15
kaila.lawrence
Community Manager
1 month ago
K
Contributor II
Kyle_Contributor II
asked in Analytics and Deliverability

Klaviyo and bigcommerce sending domain setuo

I am having the same issues. Klaviyo support suggested using static rather than dynamic. So, I went that route and used “add another” to add the CNAME and TXT records info in BigCommerce (in the web hosting section under email and DNS in settings in BC). However, BigCommerce just keeps saying “loading...” and never adds these records (so they are never show active on mxtoolbox or whatsmydns). BigCommerce support says to reach out to Klaviyo, Klaviyo says to reach out to BigCommerce. Just going around in circles for a few days nows. It really shouldn’t be this difficult. This is just generating some records, copy paste, save and verify.  Would be nice if Klaviyo would let us know what to do when we’re stuck in this case with BigCommerce. 

15
kaila.lawrence
Community Manager
1 month ago

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