Replies posted by User 1990

5 Replies

U
Contributor III
User 1990Contributor III
asked in Lists, Segments, and Profiles

Competition entrants being pulled into accepts marketing list despite opting out

thank you so much for the help and support!

7
U
Contributor III
1 month ago
U
Contributor III
User 1990Contributor III
asked in Lists, Segments, and Profiles

Competition entrants being pulled into accepts marketing list despite opting out

Hi Andy, Thanks for that, the opt in/out question is set to required (now) thanks for flagging. my head is spinning too, hope my understanding below is correct, Essentially if someone enters the competition via the Klaviyo form they are automatically subscribed to receive marketing, despite having the  custom property value of receives marketing = false. So the only way I can avoid having them in my accepts marketing segment would be to only use the first boolean statement on the screenshot below and not the second (however this will cut out a significant proportion of my accepts marketing list). I was thinking of creating an additional list of ‘hasn’t subscribed to received marketing from X competition’ using the definition in the second statement below and then manually adding this list into audiences not to send emails to for campaigns. I’m assuming this would work but really isn’t ideal. Any other work arounds?   

7
U
Contributor III
1 month ago
U
Contributor III
User 1990Contributor III
asked in Lists, Segments, and Profiles

Competition entrants being pulled into accepts marketing list despite opting out

 Hi Both. Thanks very much for this, with the two buttons for receiving marketing or not I followed the guidance on opting in from a Klaviyo tutorial on setting up a competition, I don’t believe in the UK you can automatically sign someone up to an email marketing list without them ticking that they accept marketing, they have the right to just enter the competition without having to sign up to get marketing emails.  The weird thing is when I look at the customer properties of people who haven’t opted in they have ‘accepts marketing’ as false. When I change the filter on my accepts marketing group to only the definition in the second screen shot below then it doesn't pull all competition entrants into that group, is that the way to make sure people aren’t sent marketing emails by mistake?               

7
U
Contributor III
1 month ago
U
Contributor III
User 1990Contributor III
asked in Lists, Segments, and Profiles

My imported list won't link up with my accepts marketing segment

thanks so much jess :)

4
U
Contributor III
1 month ago
U
Contributor III
User 1990Contributor III
asked in Lists, Segments, and Profiles

My imported list won't link up with my accepts marketing segment

Hi Jess, yes I didn’t have an accepted Boolean value, I added a column with accepts marketing and true and uploaded. It didn't update my  ‘subscribed’ list automatically but then I changed the segmentation rule to the below and they’ve all pulled through, hope that looks right  

4
U
Contributor III
1 month ago

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