Replies posted by peanutandbumble

1 Reply

Luke T.Contributor II

asked in Integrations and Reviews

Phantom Reviews?

I’m also dealing with this issue. I recently found a 1-star rating on one of our products, but nothing was showing up in our dashboard as a recent review. I believe it was from our automated review request emails which gathered ratings (why are reviews and ratings different…??), but even then when I dug into the customer who rated the item, it’s showing they left a 3-star rating. Even though this doesn’t match the 1-star I see on the item (the only rating showing up), either way I’m unhappy with anything less than 5 stars and this was a repeat, loyal customer so I reached out to her to see if there was anything wrong with the order and what we could do differently. She replied that the items were gorgeous and they were very happy with them and that she would write a review tomorrow, so I’m wondering if this was perhaps a mis-click from the email that she didn’t even realise she made. I don’t see any way to remove ratings, and as we’re a growing brand we don’t get a ton of reviews so th

1 month ago

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