Replies posted by Belal Hany
@Belal Hany Assuming that you’ve technically set everything right between Shopify and Klaviyo, there’s one, most common reason that’s might be causing your problem. That’s the Double Opt-In process. If you have a Double Opt-In enabled for your “Newsletter” list, after someone subscribes, they will receive an email to confirm that they want to subscribe for newsletter. At this point they’re added to the Profiles section, but since they still haven’t confirmed subscription via email, they won’t be added to your “Newsletter” list. After they confirm their email, they will automatically be placed to the List. You can test to see if this is your case by subscribing to your form, and see if you’ll receive the “Confirmation Email”. If you do receive it, and after confirming you get subscribed to your “Newsletter” list, than you need to disable Double Opt-In for that List if you want to skip the confirmation email and place subscribers directly into the list after they subscribe.Here are mor
New Topic Guidelines
If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.
Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.
Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.
Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.
Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.
Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.
Most helpful members this week
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentialsLog in with Klaviyo
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.