Replies posted by Belal Hany
@Belal Hany Assuming that you’ve technically set everything right between Shopify and Klaviyo, there’s one, most common reason that’s might be causing your problem. That’s the Double Opt-In process. If you have a Double Opt-In enabled for your “Newsletter” list, after someone subscribes, they will receive an email to confirm that they want to subscribe for newsletter. At this point they’re added to the Profiles section, but since they still haven’t confirmed subscription via email, they won’t be added to your “Newsletter” list. After they confirm their email, they will automatically be placed to the List. You can test to see if this is your case by subscribing to your form, and see if you’ll receive the “Confirmation Email”. If you do receive it, and after confirming you get subscribed to your “Newsletter” list, than you need to disable Double Opt-In for that List if you want to skip the confirmation email and place subscribers directly into the list after they subscribe.Here are mor
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