Replies posted by dlshaw9

11 Replies

D
Problem Solver I
dlshaw9Problem Solver I
asked in Developer Group

Identify API always returning 0

Hi Jallain, I heard back from Gorgias support this morning and they fixed the variable issue on their end. Everything is now working exactly as intended. Thank you much for all of your time and energy.Take care,David

3
cassy.lee
3 years ago
D
Problem Solver I
dlshaw9Problem Solver I
asked in Developer Group

How can I export person_id by using their email address?

Yes I was -- I think everything on your end is functioning perfectly. It appears as if something is broken with the variable transformation of the JSON request in Gorgias. Thank you for all of your help! 

20
T
Contributor I
2 years ago
D
Problem Solver I
dlshaw9Problem Solver I
asked in Developer Group

How can I export person_id by using their email address?

Excellent. Just making sure I wasn’t missing something -- thank you.Do you know of anything in my URL that Klaviyo API requires for a variable. For example in my successful variable URL:GET https://a.klaviyo.com/api/v2/people/search?email={{ticket.customer.email}}&api_key=pk_4f04XXXXXXXXXXXX it has the “search?email=” string -- I know I am just grasping at straws now, but it is driving me crazy haha

20
T
Contributor I
2 years ago
D
Problem Solver I
dlshaw9Problem Solver I
asked in Developer Group

How can I export person_id by using their email address?

I really appreciate your help! I can confirm the variable is correct -- the JSON just isn’t translating it to the url

20
T
Contributor I
2 years ago
D
Problem Solver I
dlshaw9Problem Solver I
asked in Developer Group

How can I export person_id by using their email address?

furthermore, I keep getting a 403 Error -  "message": "You must specify an API key to make requests." when I try to pass API through header.What’s the proper format for the api_key: pkXXXX 

20
T
Contributor I
2 years ago
D
Problem Solver I
dlshaw9Problem Solver I
asked in Developer Group

How can I export person_id by using their email address?

Even though I am attempting to pass a variable through? For example, your earlier solution to my initial question to get the id worked with:GET https://a.klaviyo.com/api/v2/people/search?email={{ticket.customer.email}}&api_key=pk_4f04XXXXXXXXXXXX 

20
T
Contributor I
2 years ago
D
Problem Solver I
dlshaw9Problem Solver I
asked in Developer Group

How can I export person_id by using their email address?

OK so I have confirmed via the Gorgias Macro tool that the variable pulls the right data -- for some reason it does not convert to a string when it passes the url

20
T
Contributor I
2 years ago
D
Problem Solver I
dlshaw9Problem Solver I
asked in Developer Group

How can I export person_id by using their email address?

That has to be the issue Is a single set of curly brackets the correct syntax to pass that variable (it doesn’t trigger at all with double curlies)?

20
T
Contributor I
2 years ago
D
Problem Solver I
dlshaw9Problem Solver I
asked in Developer Group

How can I export person_id by using their email address?

I removed a bit of my censoring:GET https://a.klaviyo.com/api/v1/person/{ticket.requester.integrations[83684].id}?api_key=pk_4fXXXXXX 

20
T
Contributor I
2 years ago
D
Problem Solver I
dlshaw9Problem Solver I
asked in Developer Group

How can I export person_id by using their email address?

@dlshaw9 it sounds like the request is working but the PERSON_ID you are providing is not one that exists in your Klaviyo account. Are you using the ID of the profile from Klaviyo or the ID from something else? The data in the GORGIAS import matches the ID in Klaviyo -- I  must just not be pulling the variable address correctly 

20
T
Contributor I
2 years ago
D
Problem Solver I
dlshaw9Problem Solver I
asked in Developer Group

How can I export person_id by using their email address?

Thank you, Jallain! That did exactly the trickI am now trying to pass a variable into:GET https://a.klaviyo.com/api/v1/person/{{ PERSON_ID }}I keep getting 404 NOT FOUND response codesThis is my formatted URLGET https://a.klaviyo.com/api/v1/person/{ticket.requester.integrations[83684].id}?api_key=XXXXXXI believe this to be a GORGIAS issue, but any insight into what might be causing the problem from the klaviyo url standpoint?

20
T
Contributor I
2 years ago

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