Replies posted by JaSn

6 Replies

J
Contributor III
JaSnContributor III
asked in Sign-up Forms

Double opt-in stopped working

Thanks for the reply. I use a different email with the + trick. Here's what I tried:address1+testA@gmail.com - not showing up in 'Profiles', no double-opt in email address1+testA@gmail.com again - showing up in 'Profiles' no double-opt in email Opened Incognito window, tried address1+testB@gmail.com - not showing up in 'Profiles', no double-opt in email address2+testA@gmail.com from another computer - showing up in 'Profiles' no double-opt in email Back to my computer with standardaddress@standarddomain.com - showing up in 'Profiles' no double-opt in emailI understand that there might be some delay in adding the email to the db but in all these tests I have never gotten the double-opt email.In the very beginning it was working fine and I was getting them into my inbox. I checked 'all mail' and 'spam' folder in each case. When looking at a specific profile, how can I tell if it was send the double opt-in email? How can I tell an address is already approved? Thanks.

4
J
Contributor III
3 years ago
J
Contributor III
JaSnContributor III
asked in Sign-up Forms

Double opt-in stopped working

  @JaSn it is possible to trigger an IP block if you sign-up through the same form multiple times from the same IP within a short amount of time. Our support team can whitelist that IP address to remove the blockage. Please note that whitelisting the IP will dispatch all double opt-in emails that have been “queued-up” during this time. An alternative is to use single opt-in. I’ve created a support ticket to loop them in to help and you will receive a follow-up note shortly. That was it! I tested from a different IP and it works as expected. I was surprised that the filter got triggered, because it happened after only three tests. Thanks for the help.

4
J
Contributor III
3 years ago
M
Contributor II
Mack999Contributor II
asked in Campaigns and Flows

Logo appearing twice in abandonment email

It looks like this is still a bug. Preview emails sent to myself look ok, when customers forward my emails, the header is doubled.

19
W
Problem Solver II
2 years ago
M
Contributor II
Mack999Contributor II
asked in Campaigns and Flows

Logo appearing twice in abandonment email

This is still happening but only when customers forward the emails to me. Previews in Klaviyo and sends are ok, so this is not as high of a priority but still a bug.

19
W
Problem Solver II
2 years ago
J
Contributor III
JaSnContributor III
asked in Developer Group

User consent through custom HTML form

Thanks. The emails are still added as “subscribed”, though. What value would I need for them to say “unsubscribed” or “suppressed”?

5
C
Problem Solver I
1 day ago
J
Contributor III
JaSnContributor III
asked in Developer Group

User consent through custom HTML form

Thanks. I ended up doing a POST call with “fetch('https://a.klaviyo.com/client/subscriptions/”. And if the checkbox is unchecked, it does not make that call. It’s interesting that Firefox private tab, and Duck Duck Go browser would suppress that API call, though. Is there anything that can be done about it?

5
C
Problem Solver I
1 day ago

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