Replies posted by jigabytes

3 Replies

J
Contributor II
jigabytesContributor II
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You must identify a user by email or ID Error (Need Help..)

Hi @Dov,Thanks again for giving time to respond to our inquiries and clarifications.I think the system we designed and coded needs to be reviewed and modified to comply with what Klaviyo has on its guidelines. Like what I’ve mentioned on earlier messages, we are almost done with the whole system when we are requested to put Klaviyo inside. It was not yet considered that time to be part of the whole system development design from Day 1 not until the day arrived.The Dev team may have to restructure or modify the existing components of the system in order to meet the requirements of Klaviyo as per document reference guidelines is concerned. 

6
J
Contributor II
2 years ago
J
Contributor II
jigabytesContributor II
asked in Lists, Segments, and Profiles

You must identify a user by email or ID Error (Need Help..)

HI @Dov,Thank you for the valuable reply.Would it have to do something in this scenario that’s why some of the tracking activities does not function?Scenario:Our site is a online services booking system, wherein the way a customer transacts is as a “Guest User/Account” only and registering a user account is optional at the end of the Checkout process. So whenever they comeback to book services again, they have to repeat the same process.Would it be better or advisable to require the customer to logged-in first with a registered account before doing transactions? Coz’ initially when we developed the system we are more almost done with the whole thing then along the way Klaviyo was decided to be used so I guess the original design inside has not considered the components of Klaviyo prior unfortunately.Thank again in advance for your feedbacks

6
J
Contributor II
2 years ago
J
Contributor II
jigabytesContributor II
asked in Lists, Segments, and Profiles

You must identify a user by email or ID Error (Need Help..)

Hi Julie,Sorry for reverting too late. We were able to resolve the email error by that time your inputs were helpful.  We just recently went back on the project and found out that even if the code snippet is already there its not triggering to track the activity of the user going to the site.Does this happen in general to customized sites like us, by the way our site is created using Vue.JS. Any feedback/inputs will be appreciated. Or is there anything we need to send you to further verify this item.Thank you and keep safe.

6
J
Contributor II
2 years ago

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