Replies posted by ViktorBergman
@Dov The point was when the user did not identify themselves before checkout, only when they provide us with their email address upon checkout. I will interprete this conversation as that no events occuring from cookied users before being identified are saved, meaning there are no traces of what happened before they identified themselves and abandonded the checkout. I’ve seen this behaviour in both custom integrations and the official Shopify integration.Thanks.
Thanks @Dov ,I should clarify, when I mean “logs on anonymously” I mean that they visit the site.The user visits the site and gets cookied (there is a __kla_id cookie present). We start sending events. Those events are lost when we identify the same user (wether they signup on a form or if we call identify manually). Only events tracked AFTER the identification gets stored?Let’s say the only time we call Identify on the site is when they have filled out the checkout (i.e. we can send and abandonded cart). We do not know anything about what this user did on the site before they were identified - even if they are cookied with the exact same __kla_id)
Hi @Dov, I’m guessing my question is more in the line of past events being tracked prior to the cookied user is identified.User logs on anonymously and gets cookied as e.g. XYZ123 Visits product X Adds product X to cart Fills out Klaviyo signup form Visits product Y Adds product Y to cartSince the user is on the same cookie I would expect product X to be visible for that profile, however it seems like only events happening after step 4 above gets saved.
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