Replies posted by Jude

1 Reply

JudeContributor I

asked in Email Templates and Coupons

Hidden photo within template

@Jude I've seen similar issues before and this is a though one to troubleshoot. It might be that desktop / mobile view show different views and that the image is hidden for mobile. To solve this please switch to mobile view and see if the image appears. If that does not solve the problem, what I've encountered on strange occassions is that a block was still in the email but had 0px height and was more or less hidden from the view. I can't help with how to solve this through this forum but the way I did this was by opening op developer tools and searching for the name of that specific image file in the html and changing the html in my view so the image block appeared again and then remove it from the template. Hopefully the first option helps, the second option required css and html knowledge. Let me know how it goes. p.s. Outlook is the monster of all email clients! Yes I noticed that the image was linked to one of the pervious sales we were running so I went into the console

1 year ago

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