Topics started by calebc01

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C
Contributor I
calebc01Contributor I
asked in Campaigns and Flows

Properties fail to import in text emails

I’m attempting to create an email campaign with text content (actually HTML, but only text and links).Our customer names are saved as custom properties.  First name is stored under “first” (see below):I’ve been unable to get Klaviyo to import that property.  I’ve tried the following:Hi {{ person.first }}The above generates an email that says “Hi ,” no name inserted. I’ve also tried this, per the documentation:Hi {{ person|lookup:'first' }},This ends up generating an email that says “Hi None,” Nothing I try has enabled me to extract the property and use it in an email.  I’ve tried across multiple customers, and double-checked that the property exists.  But it consistently fails to import in the email preview.

1
C
Contributor I
1 year ago

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