Topics started by BenjaminN

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Contributor I
BenjaminNContributor I
posted in Lists, Segments, and Profiles

How can I use segments to prevent users from receiving back to back emails?

It would be helpful to have a feature where I could create segments based on engagement for scheduled campaigns.When we run promos, I do my best not to email customers two days in a row. One simple way to do this is to exclude customers who opened one day’s email from the following day’s send.In order to do this efficiently, it seems like I have to wait for the email whose openers I’d like to exclude to start sending. It’s only then that I can select it from Klaviyo’s segmentation menu.This is true even if I make a segment with rules like “opened email once over all time where Campaign Name equals [previous day’s campaign].” If I manually enter the name of the campaign in question, the list size will show as 0. However, as soon as that email goes out and I select the Campaign Name from the dropdown menu, it will populate accurately.If I send promo emails 2 days in a row and I want to exclude people who opened the day 1 email from receiving day 2, I have to wait until day 1 has begun to

3
Taylor Tarpley
Community Manager
1 year ago

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