Topics started by MikeK

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MikeKContributor II

asked in Email Templates and Coupons

Code showing up on email campaign when using new editor

I am updating some templates so that they are using the new editor as opposed to the classic one and for the most part everything is as it should be, but I am running into a weird issue that I am not able to get fixed. On the very bottom of the emails we have the block for View Online | Unsubscribe | Privacy Policy. In the classic editor this block looks normal when sent to test, it shows up looking exactly like it does in the editor (screenshot below). When I copied this block into a new section while using the new editor, the block appears normal in the preview screen within Klaviyo, but shows up looking like the screenshot below on both desktop and mobile previews. Basically all of the link info for View Online and Unsubscribe is seen on the viewer’s end. The Private Policy does not show all of this info due to it being a real url link as opposed to a variable for the previous two. How can I fix this from showing up moving forward?

1 year ago

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